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For Companies At a Glance
- Tasks: Provide top-notch IT support via phone and email, ensuring customer satisfaction.
- Company: Join a thriving company focused on growth and exceptional customer service.
- Benefits: Enjoy hybrid working, training opportunities, and a supportive company culture.
- Why this job: Perfect for those wanting to develop skills and build a long-term career in IT.
- Qualifications: Experience in 2nd line support and knowledge of Office 365, Azure, and networking required.
- Other info: Applicants must be based in the UK.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of customer service is pivotal towards their Managed Services offerings, therefore the successful candidate will be a strong communicator via email, phone and email with a person-centred approach. If you are looking to join a company where you can grow, develop your skills and build a long-term career, this is the opportunity for you!
Essential Requirements:
- Experience in a 2nd line support capacity – telephone, email etc.
- Office 365 / Azure Active Directory
- Exchange
- Networking – DNS, Firewalls, Routers
- Customer focused
Desired Skills:
- Certifications – MCITP, CompTIA, Network+
- Experience in an MSP environment
- Telco exposure
The company offers a great company culture, paired with training and opportunities for progression. Applicants must be based in the UK.
Second Line Support Analyst employer: Spectrum IT Recruitment
Contact Detail:
Spectrum IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and Azure Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Brush up on your communication skills, especially in a customer service context. Since this role requires strong communication via email and phone, practice articulating technical concepts in a clear and friendly manner.
✨Tip Number 3
Research the company culture and values. Understanding what the company stands for can help you tailor your responses in interviews and show that you're a good fit for their team.
✨Tip Number 4
If you have any relevant certifications like MCITP or CompTIA, be prepared to discuss how they apply to the role. If you don’t have them yet, consider mentioning your plans to obtain them, showing your commitment to professional development.
We think you need these skills to ace Second Line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support, particularly with Office 365, Azure Active Directory, and networking. Use specific examples to demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and your person-centred approach. Mention why you are interested in this role and how you can contribute to the company's growth and culture.
Highlight Relevant Certifications: If you have certifications like MCITP, CompTIA, or Network+, be sure to mention them prominently in your application. This will show that you have the necessary qualifications for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Spectrum IT Recruitment
✨Showcase Your Communication Skills
As a 2nd Line IT Support Advisor, strong communication is key. Be prepared to demonstrate your ability to explain technical issues clearly and concisely, both verbally and in writing. Practice common scenarios where you might need to communicate with customers.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in a 2nd line support role. Be specific about the tools and technologies you've used, such as Office 365 and Azure Active Directory, and how you've successfully resolved customer issues in the past.
✨Prepare for Technical Questions
Expect questions related to networking, DNS, firewalls, and routers. Brush up on these topics and be ready to explain your thought process when troubleshooting technical problems. This will show your depth of knowledge and problem-solving skills.
✨Emphasise Customer Focus
Since the company values a person-centred approach, share examples of how you've prioritised customer satisfaction in your previous roles. Discuss any feedback you've received from customers or how you've gone above and beyond to help them.
