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- Tasks: Provide 2nd line IT support via phone and email, ensuring excellent customer service.
- Company: Join a thriving company focused on growth and high-quality Managed Services.
- Benefits: Enjoy hybrid working, training opportunities, and a supportive company culture.
- Why this job: Perfect for those wanting to develop skills and build a long-term career in IT.
- Qualifications: Experience in 2nd line support and knowledge of Office 365, Azure, and networking required.
- Other info: Applicants must be based in the UK; certifications are a plus.
The predicted salary is between 24000 - 30000 £ per year.
We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of customer service is pivotal towards their Managed Services offerings, therefore the successful candidate will be a strong communicator via email and phone with a person-centred approach. If you are looking to join a company where you can grow, develop your skills and build a long-term career, this is the opportunity for you!
Essential Requirements:
- Experience in a 2nd line support capacity – telephone, email etc.
- Office 365 / Azure
- Active Directory
- Exchange
- Networking – DNS, Firewalls, Routers
- Customer focused
Desired Skills:
- Certifications – MCITP, CompTIA, Network+
- Experience in an MSP environment
- Telco exposure
The company offers a great company culture, paired with training and opportunities for progression. Applicants must be based in the UK.
Locations
Second Line Support Analyst employer: Spectrum IT Recruitment
Contact Detail:
Spectrum IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Azure, and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Brush up on your customer service skills, as this role emphasises a person-centred approach. Prepare examples of how you've successfully resolved customer issues in the past, showcasing your communication skills and ability to handle challenging situations.
✨Tip Number 3
If you have any relevant certifications like MCITP or CompTIA, be ready to discuss them in detail. If you don’t have them yet, consider mentioning your plans to obtain these certifications, as it shows your commitment to professional development.
✨Tip Number 4
Research the company culture and values before your interview. Understanding their focus on growth and training can help you align your answers with what they are looking for, making you a more attractive candidate.
We think you need these skills to ace Second Line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support, particularly with Office 365, Azure, and Active Directory. Use specific examples to demonstrate your skills in customer service and technical support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and person-centred approach. Mention why you are interested in this role and how your background aligns with the company's values and growth opportunities.
Highlight Relevant Certifications: If you have certifications like MCITP, CompTIA, or Network+, be sure to mention them prominently in your application. This can set you apart from other candidates and show your commitment to professional development.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Spectrum IT Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with Office 365, Azure, and Active Directory during the interview. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, as this will demonstrate your capability in a 2nd line support role.
✨Emphasise Customer Service
Since providing excellent customer service is crucial for this role, share examples of how you've effectively communicated with customers in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate your person-centred approach.
✨Research the Company Culture
Take some time to understand the company's values and culture before the interview. This will help you align your answers with what they are looking for and show that you're genuinely interested in being part of their team.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their training programmes, opportunities for progression, or how they measure success in the 2nd line support team. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
