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For Companies At a Glance
- Tasks: Lead IT project delivery, ensuring customer satisfaction and seamless service.
- Company: Join a friendly, growing Managed Service Provider (MSP) with a supportive culture.
- Benefits: Enjoy training opportunities, career growth, and a dynamic work environment.
- Why this job: Be part of impactful projects while developing your skills in a collaborative team.
- Qualifications: Experience in project delivery or 2nd/3rd Line roles; MSP experience preferred.
- Other info: A full driving licence and willingness to travel are required.
The predicted salary is between 36000 - 60000 £ per year.
We're hiring a skilled Project Support Engineer to join a growing, friendly MSP. Reporting to the Head of Project Delivery, you'll lead end-to-end IT project delivery, ensuring top-tier customer satisfaction.
Responsibilities
- Plan, scope, and deliver end-to-end IT projects, including technical pre-sales and documentation.
- Coordinate vendors, manage technical resources, and troubleshoot project issues.
- Support customer onboarding and ensure seamless service delivery.
Requirements
- Proven experience as a Project Engineer or in a 2nd/3rd Line role with hands-on project delivery. MSP experience highly desirable.
- Strong expertise in Microsoft environments, network support, and ideally VoIP technologies.
- Confident in customer-facing roles.
This is an excellent opportunity to join a company that would be able to offer further training and development along with a career path and the opportunity to grow. Please note, a Full driving license and willingness to travel is required for this role.
Project Support Engineer employer: Spectrum IT Recruitment
Contact Detail:
Spectrum IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Support Engineer
✨Tip Number 1
Familiarise yourself with the specific IT project delivery methodologies that the company uses. Understanding their approach will help you speak confidently about how your experience aligns with their processes during any interviews.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Brush up on your knowledge of Microsoft environments and VoIP technologies. Being able to discuss recent trends or challenges in these areas can demonstrate your expertise and enthusiasm for the role.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully managed customer relationships or resolved project issues. This will showcase your problem-solving skills and customer-facing confidence, which are crucial for this position.
We think you need these skills to ace Project Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Project Engineer or in a 2nd/3rd Line role. Emphasise your hands-on project delivery skills and any MSP experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your expertise in Microsoft environments, network support, and VoIP technologies. Mention your confidence in customer-facing roles and how you can contribute to top-tier customer satisfaction.
Highlight Relevant Skills: In your application, clearly outline your project management skills, including planning, scoping, and delivering IT projects. Provide examples of how you've coordinated vendors and managed technical resources.
Show Enthusiasm for Growth: Express your eagerness for further training and development opportunities within the company. Highlight your willingness to travel and how it aligns with the role's requirements.
How to prepare for a job interview at Spectrum IT Recruitment
✨Showcase Your Project Experience
Be prepared to discuss specific projects you've worked on, especially those involving IT project delivery. Highlight your role, the challenges you faced, and how you ensured customer satisfaction.
✨Demonstrate Technical Knowledge
Brush up on your knowledge of Microsoft environments, network support, and VoIP technologies. Be ready to answer technical questions and provide examples of how you've applied this expertise in previous roles.
✨Emphasise Customer-Facing Skills
Since the role requires confidence in customer interactions, think of examples where you've successfully managed client relationships or resolved issues. This will show your ability to maintain top-tier customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about how you would handle project issues or vendor coordination, and be ready to articulate your thought process.
