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- Tasks: Support key customers with 3rd line network and WiFi infrastructure issues.
- Company: Join a successful company providing tech solutions to over 10,000 clients in the UK.
- Benefits: Enjoy a hybrid work model with travel opportunities and potential for overtime.
- Why this job: Be part of a growing team that values technical expertise and customer support.
- Qualifications: Experience in IT support, networking, and troubleshooting routers and switches required.
- Other info: Must be based in the UK; no visa sponsorship available.
The predicted salary is between 36000 - 60000 £ per year.
One of my long-standing clients is hiring for an exciting new opportunity, they provide infrastructure, WiFi leased line internet managed switch infrastructure and VoIP telephony to over 10,000 clients in the UKs flexible workspace, co-working, hospitality, and commercial real estate industries. They’ve had huge success in the UK and are looking to expand their technical support capability.
The senior support engineer plays a pivotal role in supporting key customers. You will be providing in depth 3rd line support on network and WiFi infrastructure for clients across the UK and Europe. This role is hybrid with approx. 3 days p/w on-site but also comes with the opportunity to travel to customer sites and get involved with project work and installs including the potential for overtime.
Must have skills/experience:
- Experience working throughout various levels or IT helpdesks from 1st – 3rd line support
- Strong focus on networking
- Experience troubleshooting routers, switches, firewalls
- In-Depth understand of network infrastructure
- Experience with wired network technologies e.g. Cisco, HP/Aruba, Juniper, Fortinet
- Experience with infrastructure WiFi technologies e.g. Ruckus, Unifi, Meraki
Strong communications skills
Beneficial skills:
- Advanced level network diagnostics, experience with wireshark and/or similar technology
- Experience in a systems integrator or similar IT company managing wireless network infrastructure
- Experience supporting clients across Europe
- Experience with infrastructure Wi-Fi design/installation/support
- Experience with installing networking equipment to a corporate environment
To apply or hear more, please contact SamStocks@SpectrumIT.co.uk or call 02380 765 304
Please note all candidates must be based in the UK and able to work without visa sponsorship. Applications from those looking to relocate or who may require sponsorship now or in the future cannot be considered.
Network Engineer employer: Spectrum IT Recruitment
Contact Detail:
Spectrum IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Engineer
✨Tip Number 1
Make sure to highlight your experience with various levels of IT helpdesk support. Since the role requires a strong background in troubleshooting from 1st to 3rd line, showcasing specific examples of your past experiences can set you apart.
✨Tip Number 2
Familiarize yourself with the specific networking technologies mentioned in the job description, such as Cisco, HP/Aruba, and Ruckus. Being able to discuss these technologies confidently during an interview will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Since this position involves supporting clients across the UK and Europe, emphasize any previous experience you have working with international clients or on-site support. This will show that you are adaptable and capable of handling diverse customer needs.
✨Tip Number 4
Prepare to discuss your communication skills in detail. As the role requires strong communication with key customers, think of examples where you successfully resolved issues or improved client relationships through effective communication.
We think you need these skills to ace Network Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 1st to 3rd line support, networking, and troubleshooting. Include specific technologies you've worked with, such as Cisco, HP/Aruba, and Ruckus.
Craft a Strong Cover Letter: In your cover letter, emphasize your strong communication skills and your ability to provide in-depth support. Mention any relevant experience you have with clients across Europe and your familiarity with WiFi technologies.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed network infrastructure or provided technical support. Use metrics to demonstrate your impact, such as the number of clients supported or projects completed.
Highlight Your Problem-Solving Skills: Provide examples of how you've successfully troubleshot network issues or implemented solutions in previous roles. This will show your potential employer that you can handle the challenges of the position.
How to prepare for a job interview at Spectrum IT Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with various networking technologies, such as Cisco, HP/Aruba, and Fortinet. Highlight specific instances where you've troubleshot routers, switches, and firewalls, as this will demonstrate your hands-on expertise.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice explaining complex technical concepts in simple terms, as you may need to support clients who are not as tech-savvy. This will show that you can bridge the gap between technical and non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of examples from your past experiences where you successfully resolved network issues or improved infrastructure performance, and be ready to walk the interviewer through your thought process.
✨Demonstrate Your Adaptability
Since the role involves hybrid work and potential travel, emphasize your flexibility and willingness to adapt to different environments. Share any relevant experiences where you've successfully managed projects or installations in varying settings.
