Senior Product Manager in London

This role exists because the business has reached a point where product needs to operate differently. Customer-facing digital services have grown organically. Teams are delivering, but not always in a joined-up way. As the company scales, there is a clear need for stronger product leadership, clearer decision-making, and a more consistent customer experience.

You will not be managing a team of Product Managers, but you will be expected to influence how product works across the business and raise the bar for product thinking, delivery, and culture.

• Your first year will not be about maintaining a backlog. It will be about changing how product operates.
• You will be accountable for shaping and driving a unified customer experience across multiple services, including the consolidation of existing customer-facing platforms into a single, coherent portal.
• You will work closely with engineering, commercial, and operational teams to improve how problems are discovered, prioritised, and delivered. That includes introducing clearer outcome-based planning, better measures of success, and more consistent product practices.
• You will support the definition and launch of new digital products that diversify revenue and expand the company's market offering.
• Part of the role is navigating legacy platforms and operational dependencies honestly, modernising where it makes sense, and knowing when progress comes through influence rather than control.

Product currently operates in a hybrid model. Some teams are embedded with engineering, others sit within a more centralised product function. Delivery practices are evolving, with a mix of agile, dual-track and pragmatic hybrid approaches. This role is about helping that evolution mature, not enforcing a rigid framework.

• This role will suit an experienced Product Manager who has owned and launched customer-facing digital products, ideally in environments where things were not fully defined at the outset.
• You will likely have experience working across B2B and possibly B2C customer journeys, with a strong ability to build empathy for users and translate that into clear product direction.
• You will need to be comfortable influencing senior stakeholders, challenging existing ways of working constructively, and acting as a "healthy rebel" when needed.
• Strong analytical thinking matters, but so does creativity. You should be comfortable using data to inform decisions while also stepping back to imagine better experiences.
• You should be motivated by impact. This is not a role for someone who wants a fixed roadmap and well-defined problems handed to them.

• This is not a feature-factory role.
• It is not suited to pure delivery PMs or backlog administrators.
• It will not suit someone who needs certainty before taking action.

The role is open to remote candidates across the UK and potentially Europe. Monthly in-person team sessions are expected, with occasional additional travel to collaborate with the wider business.

You will have real influence over product culture, customer experience, and long-term direction. The organisation is supportive, collaborative, and open to change, but it needs someone senior enough to lead that change with credibility.

If you are an experienced Product Manager looking for a role where your judgement, influence, and leadership matter more than your ticket throughput, this is worth a conversation.