Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support to customers and assist with software configurations.
- Company: Join a successful tech company in Poole, known for its innovative software solutions.
- Benefits: Enjoy training opportunities and a clear path for career progression in a high-tech environment.
- Why this job: Be part of a dynamic team and make a real impact in customer support and software development.
- Qualifications: A degree in Computer Science or relevant experience in technical support is required.
- Other info: Experience with HTML, JavaScript, or SQL is a plus but not essential.
The predicted salary is between 28800 - 48000 £ per year.
Junior / Graduate Software Support Engineer required by a successful company in Poole, Dorset. Due to continued success and planned expansion, the company is looking to hire a Junior / Graduate Software Support Engineer for their existing team. The company offers training and a great path for progression in a high-tech software environment.
Applications welcome from candidates with a relevant degree in Computer Science or similar subject OR those without a degree who have some commercial experience in a similar technical/software support role.
The Junior / Graduate Software Support Engineer will be responsible for providing technical support to customers. This is a varied role spanning various areas including, but not limited to:
- Presales support
- Cloud infrastructure support
- Software testing
- Software configurations and implementation
- Business process analysis and documentation
Key experience:
- A relevant degree in Computer Science or similar subject OR commercial experience in technical support
- Excellent communication skills and a willingness to work in a customer facing technical support role
Experience in any of the following areas would be advantageous but is not essential:
- HTML
- JavaScript
- Jira or similar
- Software testing
- SQL
If you are seeking a role of this nature please get in touch for more information.
Junior / Graduate Software Support Engineer employer: Spectrum IT Recruitment
Contact Detail:
Spectrum IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior / Graduate Software Support Engineer
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as HTML, JavaScript, and SQL. Even if you don't have extensive experience, showing that you've taken the initiative to learn these skills can set you apart from other candidates.
✨Tip Number 2
Practice your communication skills, as excellent communication is key for a customer-facing role. Consider role-playing scenarios where you provide technical support to a friend or family member to build your confidence.
✨Tip Number 3
Research the company and its products thoroughly. Understanding their software solutions and the challenges they solve will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach when applying.
We think you need these skills to ace Junior / Graduate Software Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the job description. Emphasise any technical support roles or projects you've worked on, especially those involving software testing or cloud infrastructure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer support. Mention specific experiences that demonstrate your communication skills and willingness to learn, as these are key for the role.
Highlight Relevant Skills: In your application, clearly list any experience you have with HTML, JavaScript, SQL, or tools like Jira. Even if your experience is limited, showing familiarity can set you apart from other candidates.
Show Enthusiasm for Learning: Since the company offers training and progression, express your eagerness to learn and grow within the role. Mention any relevant courses or self-study you've undertaken in software support or related fields.
How to prepare for a job interview at Spectrum IT Recruitment
✨Showcase Your Technical Knowledge
Make sure to brush up on your technical skills related to software support. Be prepared to discuss any relevant experience you have with HTML, JavaScript, or SQL, even if it's just from your studies or personal projects.
✨Demonstrate Excellent Communication Skills
As a Junior Software Support Engineer, you'll be interacting with customers regularly. Practice explaining complex technical concepts in simple terms, and be ready to provide examples of how you've successfully communicated in past roles or during your studies.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot an issue or assist someone with a technical problem, and be ready to walk the interviewer through your thought process.
✨Research the Company and Its Products
Familiarise yourself with the company’s offerings and their approach to software support. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
