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For Companies At a Glance
- Tasks: Provide technical support to customers and assist with software configurations.
- Company: Join a successful tech company in Poole, known for its innovative software solutions.
- Benefits: Enjoy training opportunities and a clear path for career progression in a high-tech environment.
- Why this job: Be part of a dynamic team, gain hands-on experience, and make a real impact.
- Qualifications: A degree in Computer Science or relevant experience in technical support is required.
- Other info: Experience with HTML, JavaScript, or SQL is a plus but not essential.
The predicted salary is between 28800 - 48000 £ per year.
Junior / Graduate Software Support Engineer required by a successful company in Poole, Dorset. Due to continued success and planned expansion, the company is looking to hire a Junior / Graduate Software Support Engineer for their existing team. The company offers training and a great path for progression in a high-tech software environment.
Applications welcome from candidates with a relevant degree in Computer Science or similar subject OR those without a degree who have some commercial experience in a similar technical/software support role.
The Junior / Graduate Software Support Engineer will be responsible for providing technical support to customers. This is a varied role spanning various areas including, but not limited to:
- Presales support
- Cloud infrastructure support
- Software testing
- Software configurations and implementation
- Business process analysis and documentation
Key experience
- A relevant degree in Computer Science or similar subject OR commercial experience in technical support
- Excellent communication skills and a willingness to work in a customer facing technical support role
Experience in any of the following areas would be advantageous but is not essential:
- HTML
- JavaScript
- Jira or similar
- Software testing
- SQL
If you are seeking a role of this nature please get in touch for more information.
Junior / Graduate Software Support Engineer employer: Spectrum IT Recruitment
Contact Detail:
Spectrum IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior / Graduate Software Support Engineer
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as HTML, JavaScript, and SQL. Even if you don't have extensive experience, showing that you've taken the initiative to learn these skills can set you apart from other candidates.
✨Tip Number 2
Practice your communication skills, as excellent communication is key for a customer-facing role. Consider role-playing scenarios where you explain technical concepts to non-technical users, which will help you articulate your thoughts clearly during interviews.
✨Tip Number 3
Research the company and its products thoroughly. Understanding their software solutions and the challenges they address will allow you to tailor your responses in interviews and demonstrate genuine interest in the role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and the specifics of the role, which you can leverage during your application process.
We think you need these skills to ace Junior / Graduate Software Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the job description. Emphasise any technical support roles or projects you've worked on, especially those involving software testing or cloud infrastructure.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and customer support. Mention your degree in Computer Science or any relevant experience, and explain why you're excited about the opportunity to work in a high-tech environment.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with customers or team members in previous roles or projects.
Show Willingness to Learn: Express your eagerness to learn and grow within the company. Mention any relevant courses or self-study you've undertaken, particularly in areas like HTML, JavaScript, or SQL, even if you don't have extensive experience yet.
How to prepare for a job interview at Spectrum IT Recruitment
✨Showcase Your Technical Knowledge
Make sure to brush up on your technical skills related to software support. Be prepared to discuss any relevant experience you have with HTML, JavaScript, or SQL, even if it's just from your studies or personal projects.
✨Demonstrate Excellent Communication Skills
As a Junior Software Support Engineer, you'll be interacting with customers regularly. Practice explaining technical concepts in simple terms, and be ready to provide examples of how you've effectively communicated in past roles or during your studies.
✨Research the Company
Familiarise yourself with the company’s products and services. Understanding their software solutions and the industry they operate in will help you tailor your answers and show genuine interest during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot an issue or assist someone with a technical problem, and be ready to explain your thought process and the outcome.
