At a Glance
- Tasks: Provide IT support and resolve technical issues for internal systems and clients.
- Company: Dynamic tech company based in Southampton with a focus on innovation.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: 4 On, 4 Off working pattern with a supportive team culture.
- Why this job: Join a team that values technology and teamwork to create smarter solutions.
- Qualifications: Experience in IT support, preferably in a help desk environment.
The predicted salary is between 30000 - 42000 £ per year.
If you're an IT Support Engineer who enjoys solving problems across a varied technical environment and wants a role where no two days are quite the same, this could be a good opportunity to explore.
This is a fully onsite IT Support Engineer position with a large, family-owned UK home and business moving company. You'll support the day-to-day technology that keeps the business running, working across Microsoft 365, Windows environments, networking, servers, telephony, mobile devices and a wide range of hardware and software.
IT Support Engineer
Winchester | £30,000-£40,000 | Fully Onsite
The Role
This is an excellent opportunity to join a busy team where you'll work with a diverse group of people and across many different systems.
You'll provide hands-on IT support across the business, dealing with day-to-day hardware, software and connectivity issues while also helping maintain the wider IT infrastructure.
The role includes:
- Providing 1st, 2nd and 3rd line support to users across the business.
- Troubleshooting hardware, software and connectivity issues.
- Supporting Microsoft 365, Active Directory, Entra ID and Exchange.
- Managing user accounts, permissions, mail and group policies within a hybrid Microsoft environment.
- Supporting physical and virtual servers, storage, networking and cloud services.
- Working with technologies including Hyper-V, QNAP, NAKIVO and Wasabi.
- Supporting VOIP telephony through 3CX and mobile devices through Knox MDM.
- Maintaining printers, copiers, workstations and other IT assets.
- Carrying out system updates, patching, backups, upgrades and deployments.
- Monitoring network and system security, including firewalls, antivirus and endpoint protection.
- Responding to security alerts and investigating incidents.
- Maintaining IT asset inventories and technical documentation.
- Getting involved in the investigation, design, trial and implementation of new technologies that can improve efficiency and performance.
You’ll need to be comfortable working independently, managing competing priorities and working to deadlines. Strong troubleshooting skills, attention to detail and the ability to communicate effectively with people at all levels will be important.
What we're looking for
You’ll need either:
- At least 24 month's IT experience working with Windows 10/11, Windows Server 2022 and Microsoft 365 Cloud environments; or
- Relevant recognised IT certifications.
We're looking for someone organised, flexible and self‑motivated, with the confidence to use their own judgement and expertise when solving problems. The role also suits someone who wants to continue developing their troubleshooting skills while working across a broad range of technologies.
The Package
- Monday to Friday, 8:00am-5:00pm
- Full-time, permanent position following successful probation
- 20 day's holiday plus bank holidays
- Pension available where applicable
- Occasional travel between sites may be required
If you're looking for a hands‑on IT support role where you can work across a broad technical environment and have a direct impact on the people using it, we'd be interested in hearing from you.
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IT Support Engineer employer: Spectrum IT Recruitment
Join a leading international managed services provider that values your expertise and offers a fully remote position with the flexibility to maintain a healthy work-life balance. With a strong focus on employee growth, you will have the opportunity to take ownership of high-profile compliance projects while enjoying a supportive work culture that encourages continuous improvement and innovation. The monthly visits to the Milton Keynes office foster collaboration and connection, making this an attractive workplace for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Spectrum IT Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Spectrum IT Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Spectrum IT Recruitment!
✨Direct Apply to Spectrum IT Recruitment
Let's not forget to apply directly through the Spectrum IT Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Spectrum IT Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Spectrum IT Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Spectrum IT Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
