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- Tasks: Provide software support and troubleshoot ERP systems for customers.
- Company: Dynamic Hampshire-based company specialising in ERP software solutions.
- Benefits: Salary up to £30k, comprehensive training, and career advancement opportunities.
- Why this job: Join a growing team and enhance your tech skills in a supportive environment.
- Qualifications: Experience in software support, SQL knowledge, and strong communication skills.
- Other info: Fully office-based role with potential for career progression into consultancy.
The predicted salary is between 28800 - 42000 £ per year.
Hampshire based company; commutable from Southampton, Fareham, Winchester.
Salary DOE - Up to 30k.
Are you a tech enthusiast with a passion for ERP software and a desire to grow professionally? Join our client as a Software Support Analyst / Application Support Analyst and embark on a rewarding career. This role is due to organic growth, the company specialise in ERP software and commercial business management solutions.
In this role you will receive comprehensive training across the company ERP software, ensuring customers are utilising the software to the best of their potential and troubleshooting / fixing technical issues where possible. Due to the nature of the role, you will liaise with those across the business, including the software development team.
Requirements:
- Experience in a software support / application support role
- SQL knowledge
- Knowledge of ERP systems (SAP, Epicor, NetSuite, MS Dynamics etc)
- Strong communicator / customer service focused
- Understanding of SQL/SQL databases
Desirable Skills:
- Understanding of systems relating to Sales, Purchasing, Manufacturing, Bookkeeping or Stock.
- Experience working in a support desk environment.
If you’re eager to immerse yourself in the world of ERP and SQL, all while advancing having the opportunity to advance your career (potential to move into consultancy roles or other areas) this may be the role for you!
This is a fully office-based position, therefore, applicants must live within a commute remit, such as Southampton, Fareham, Portsmouth, Winchester.
IT/Software Support Engineer employer: Spectrum IT Recruitment
Contact Detail:
Spectrum IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT/Software Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work with ERP systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with SQL or ERP systems, make sure to highlight that in conversations. Share examples of how you've solved problems in the past – it’ll make you stand out!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications. A quick email or call can show your enthusiasm and keep you on their radar. Plus, it’s a great way to ask any questions you might have.
✨Tip Number 4
Check out our website for the latest job openings! We’re always looking for passionate individuals like you. Applying directly through us can give you an edge, as we know what our clients are looking for.
We think you need these skills to ace IT/Software Support Engineer
Some tips for your application 🫡
Show Your Passion for Tech: Let us see your enthusiasm for IT and ERP software right from the start. Mention any relevant experiences or projects that showcase your love for technology and problem-solving.
Tailor Your CV: Make sure your CV highlights your experience in software support and SQL knowledge. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant expertise!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've tackled technical issues in the past and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Spectrum IT Recruitment
✨Know Your ERP Systems
Make sure you brush up on your knowledge of ERP systems like SAP, Epicor, or MS Dynamics. Being able to discuss how these systems work and their benefits will show your enthusiasm and understanding of the role.
✨Show Off Your SQL Skills
Since SQL knowledge is a requirement, prepare to answer questions related to SQL databases. Practise writing basic queries or troubleshooting common issues, as this could come up during the interview.
✨Communicate Clearly
As a Software Support Engineer, strong communication skills are key. Practise explaining technical concepts in simple terms, as you’ll need to liaise with various teams and customers who may not be tech-savvy.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to troubleshoot a problem or handle a customer query. Think of examples from your past experience where you successfully resolved issues and be ready to share those stories.
