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- Tasks: Provide top-notch technical support and build strong customer relationships.
- Company: Join a leading UK & global engineering firm in a vibrant office.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Why this job: Be a problem solver and make a real difference in customer experiences.
- Qualifications: Engineering qualification or relevant experience in customer service.
- Other info: Dynamic environment with plenty of learning opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Spectrum IT are working closely with a UK & Global engineering client to hire an experienced Technical Support person to join them in their busy Whiteley office. This is a fulltime, permanent role and office based Monday to Friday at our clients Whiteley site.
As the Technical Support Analyst you will provide a comprehensive service to global customers. You will take on technical support responsibilities for installed machines and upgrades whilst developing good customer relationships with new and existing customers. This role is pivotal in promoting a positive customer experience to help drive efficiencies and improve revenue sales. There will be a lot to learn and will be well suited to a natural 'problem solver'. If you pride yourself on giving great customer service, are open to learning and love a challenge - this could be the new role for you.
Key Responsibilities- Own customer support requests, focus on deciding the most effective response and allocation of tasks as necessary to the most appropriate team members.
- Champion ticket activity: Ensure all customer related action is logged and handled through the ticketing system, in line with service level agreement guidelines.
- Ensure customers are kept appraised of any changes/developments via ticketing systems.
- Build a strong rapport with customers to create a better understanding of their requirements.
- Liaise with other internal departments, following the defined processes to ensure timely customer resolutions and customer satisfaction.
- Support the customer service team with quoting and raising sales orders when required, ensuring orders are shipped with the correct documentation and fixings.
- Identify opportunities for additional spare parts, equipment, upgrades, or service contracts for customers where possible.
- Collect and manage customer feedback through post-service surveys.
- Hold a relevant Engineering qualification or equivalent engineering sector work experience.
- Experience in some form of customer service-related role.
Technical Engineering Support in Fareham employer: Spectrum IT Recruitment
Contact Detail:
Spectrum IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Engineering Support in Fareham
✨Tip Number 1
Get to know the company inside out! Research their products, services, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for common interview questions but also think outside the box. Be ready to discuss how you’d handle specific technical challenges or customer service scenarios. Show them you’re a problem solver who thrives under pressure!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Technical Engineering Support in Fareham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Technical Support role. Highlight your engineering qualifications and any customer service experience you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for problem-solving and customer service. Let us know why you're excited about this role and how you can contribute to our team.
Showcase Relevant Experience: When filling out your application, focus on experiences that relate to technical support and customer interactions. We love seeing examples of how you've built rapport with customers or resolved issues effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Spectrum IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of the role. Familiarise yourself with the types of machines and upgrades you'll be supporting. Being able to discuss specific technologies or troubleshooting methods will show that you're not just a problem solver, but a knowledgeable one.
✨Customer Service is Key
Since this role heavily involves customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about situations where you turned a negative experience into a positive one, as this will demonstrate your ability to build rapport and handle challenges effectively.
✨Master the Ticketing System
Understand the importance of ticketing systems in managing customer requests. If you have experience with any specific systems, mention them. If not, research common ticketing software used in technical support roles and be ready to discuss how you would approach logging and managing tickets efficiently.
✨Show Your Problem-Solving Skills
Prepare to discuss specific problems you've solved in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly convey your thought process and how you approach challenges, which is crucial for a Technical Support Analyst.
