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For Companies At a Glance
- Tasks: Provide IT support and resolve technical issues for team members.
- Company: Spectrum IT is a local recruitment agency based in Portsmouth.
- Benefits: Enjoy a flexible work schedule with one day of remote work each week.
- Why this job: Join a dynamic team and enhance your IT skills in a supportive environment.
- Qualifications: Experience in 1st/2nd line IT support and Google Workspace is essential.
- Other info: This role is onsite four days a week, so proximity to Portsmouth is required.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Spectrum IT are working with a local Portsmouth client to help them find a local Contract IT Service Desk Engineer with experience in Google based environments (Google Workspace). This contract role has been deemed OUTSIDE IR35, will be for an initial 3 month contract and you will be required to be onsite 4 days per week (1 day remote working per week).
Role:
As the IT Service Desk Engineer you will act as the initial point of contact for IT assistance. You'll be passionate about ensuring business team members receive timely, effective, and professional support for their technical needs. Overall you'll play a crucial role in maintaining operational efficiency and enhancing the user experience.
As an IT support specialist, you will work with end-users to resolve issues and play a key role in ensuring seamless IT support across the business. You'll report into the Service Desk Manager / IT Operations and provide a mixture of software and hardware support.
Including:
- Google Workspace
- Azure
- Gsuite and Office 365
- Apple MacBooks, Dell laptops and Chromebooks
In this role, you'll support a range of collaboration and communication tools such as video conferencing systems and messaging platforms, including Zoom, Slack, and Google Meet. You'll also play a key part in resolving everyday system and software issues across various SaaS applications. Additionally, you'll be involved in hardware management and asset tracking, ensuring an organised and well-maintained inventory.
Success in this position goes beyond technical know-how. It demands someone who is self-motivated, resourceful, and capable of working independently while continuously seeking to improve and learn. You'll need to be a proactive and accountable problem-solver who works with a sense of urgency and delivers effective solutions. A strong focus on customer service is essential, ensuring a smooth and professional IT experience for all users, including senior leadership and executive teams.Skills / Experience:
- Proven experience in a 1st/2nd line IT support role.
- Experience with Google Workspace
- Experience with Okta (is a plus)
- Experience in fast-paced environments is desirable.
- Strong diagnostic and problem-solving skills.
- Service-oriented with excellent communication skills, comfortable working with all levels of an organisation.
- A proactive and eager-to-learn mindset.
For more information, please apply with an updated CV and clear Google Workspace/GSuite experience. This is a predominantly onsite role, candidates will need to be within a commutable distance to Portsmouth.
Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
Contract IT Service Desk Engineer employer: Spectrum IT Recruitment
Contact Detail:
Spectrum IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract IT Service Desk Engineer
✨Tip Number 1
Familiarise yourself with Google Workspace and its features. Since the role specifically requires experience in this area, being able to discuss your hands-on experience and any relevant projects during the interview will set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills. This position emphasises a strong focus on providing excellent support to users, so be prepared to share examples of how you've successfully resolved issues and improved user experiences in previous roles.
✨Tip Number 3
Demonstrate your problem-solving abilities. Think of specific instances where you've tackled technical challenges, especially in fast-paced environments, and be ready to discuss these scenarios in detail during your interview.
✨Tip Number 4
Network with current or former employees of the company if possible. Understanding the company culture and the specifics of the IT environment can give you valuable insights that you can leverage during your application process.
We think you need these skills to ace Contract IT Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Google Workspace and any relevant IT support roles. Use specific examples to demonstrate your skills in 1st/2nd line support and your ability to work in fast-paced environments.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and customer service. Mention your proactive approach to problem-solving and your eagerness to learn, as these qualities are essential for the role.
Highlight Relevant Skills: In your application, emphasise your diagnostic and problem-solving skills. Include any experience you have with tools like Zoom, Slack, and Google Meet, as well as your familiarity with hardware management and asset tracking.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which is crucial for an IT support role.
How to prepare for a job interview at Spectrum IT Recruitment
✨Showcase Your Google Workspace Knowledge
Make sure to highlight your experience with Google Workspace during the interview. Be prepared to discuss specific tools you've used, how you've implemented them in past roles, and any challenges you've overcome while using these platforms.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved technical issues in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your diagnostic skills and ability to work under pressure.
✨Emphasise Customer Service Orientation
Since this role requires a strong focus on customer service, be ready to discuss how you've provided support to users in the past. Share anecdotes that illustrate your commitment to ensuring a smooth IT experience for all team members.
✨Be Ready for Technical Questions
Expect technical questions related to both hardware and software support. Brush up on common issues related to Apple MacBooks, Dell laptops, and collaboration tools like Zoom and Slack, as well as any relevant troubleshooting steps you would take.
