At a Glance
- Tasks: Provide 1st line IT support and manage incidents for critical business systems.
- Company: Spectrum IT, a dynamic tech recruitment company based in Portsmouth.
- Benefits: Onsite work with one day remote, competitive pay, and potential travel opportunities.
- Other info: Great opportunity for career growth and to work with a supportive team.
- Why this job: Join a fast-paced environment and enhance your IT skills while making a real impact.
- Qualifications: Experience in IT support, strong knowledge of Microsoft systems, and basic networking skills.
The predicted salary is between 31500 - 38500 £ per year.
Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
Spectrum IT are recruiting for a Contract 1st Line Support Engineer to join a Portsmouth based company on an initial 6-month contract.
This role is via umbrella engagement only and will be onsite working 4 days per week (1 day remote working).
As part of the IT Service Desk you will act as the primary point of contact for the UK offices, supporting the critical technology and systems that drive the business (including but not limited to Point of Sale (POS) transactions, CRM systems, and consumer-engagement platforms.
In this role delivering exceptional customer service is a must, you will manage incidents against defined SLAs, and help triage IT issues.
Using Service NOW you will work alongside the 2nd line team, proactively monitor systems, servers, and daily IT administration.
You will also:
- Install, configure, and test hardware and software for office installations.
- Review and update knowledgebase documentation, perform basic administrative tasks, and support the wider IT team.
- Potential for some very occasional travel within the UK/Ireland to locations to assist with on-site installations.
Skills / Experience
- Proven track record in an IT support role at a 1st line level, ideally with a history of high incident closure rates.
- Strong knowledge of Microsoft Operating Systems, Windows Servers, and Microsoft Office packages.
- Experience assisting with / managing i OS devices within an enterprise environment.
- Foundational network infrastructure knowledge, specifically around corporate and in-store Wi-Fi networks.
- Experience with SQL databases (or similar enterprise databases).
For more information and to state your interest, please apply with an updated CV and within a commutable distance of Portsmouth. xsabvtc
Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
Please click on the apply button to read the full job description
Contract 1st Line Support employer: Spectrum IT Recruitment
Join a leading international managed services provider that values your expertise and offers a fully remote position with the flexibility to maintain a healthy work-life balance. With a strong focus on employee growth, you will have the opportunity to take ownership of high-profile compliance projects while enjoying a supportive work culture that encourages continuous improvement and innovation. The monthly visits to the Milton Keynes office foster collaboration and connection, making this an attractive workplace for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Contract 1st Line Support
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Spectrum IT Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Spectrum IT Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Contract 1st Line Support
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Spectrum IT Recruitment.
How to prepare for a job interview at Spectrum IT Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Spectrum IT Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Spectrum IT Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
