At a Glance
- Tasks: Provide 2nd line IT support, resolving issues and maintaining systems for a dynamic team.
- Company: Join a leading UK transport and logistics business investing in its IT function.
- Benefits: Enjoy 25 days holiday, pension, discounts, and ongoing training opportunities.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
- Why this job: Be part of a new team, making a real impact on technology for nearly a thousand users.
- Qualifications: Experience with Windows, Microsoft 365, Active Directory, and excellent customer service skills.
The predicted salary is between 27000 - 33000 £ per year.
If you're in IT support and want to be part of a team that's being built from the ground up rather than simply inheriting old processes, this role is worth a look. This is a 2nd Line Support Technician position with a well-established UK transport and logistics business that's investing heavily in its internal IT function following a recent acquisition.
Good IT support isn't just about fixing problems. It's about making sure nearly a thousand people can do their jobs without technology getting in the way. The business is one of the UK's largest rail freight operators. Following a recent acquisition, they're investing in a stronger internal IT function and building a team that can support the next stage of the business. This is an opportunity to join that team from the beginning.
You'll be supporting colleagues across multiple locations, solving day-to-day technical issues, maintaining core IT systems and helping create a more responsive, reliable service for the business. If you enjoy variety, taking ownership of problems and making life easier for end users, you'll find plenty to get involved in.
What you'll be doing:
- You'll be the first point of contact for IT support, providing first and second line support across a broad range of technologies and users.
- Your work will include:
- Resolving IT incidents and service requests from end users.
- Installing, configuring and supporting Windows devices, Microsoft 365 and business applications.
- Supporting Active Directory administration.
- Maintaining desktops, laptops, mobile devices and associated hardware.
- Carrying out daily system health checks and monitoring backups.
- Escalating more complex issues where appropriate and seeing them through to resolution.
- Maintaining technical documentation.
- Supporting IT projects as the team continues to grow.
- Visiting other company sites when required.
- Taking part in a one week in four on-call rota, with a fixed additional payment.
What you'll need:
We're looking for someone who enjoys solving problems and takes pride in delivering a great service. You'll ideally have experience with:
- Windows desktop operating systems.
- Microsoft 365 installation and configuration.
- 2nd Line experience.
- Active Directory.
- PC hardware support.
- Basic networking concepts.
- Mobile device support.
- Providing excellent customer service in a busy support environment.
Just as important is your approach. You'll be someone who stays calm under pressure, communicates clearly, takes ownership of issues and enjoys helping people.
Salary & Benefits:
- 25 days' holiday plus bank holidays.
- Company pension and life assurance.
- Paid on-call allowance (1 week in 4).
- Employee discounts and Cycle to Work scheme.
- Ongoing training and career development.
- Employee Assistance Programme and wellbeing support.
Apply now or contact Ruby Calver at Spectrum IT Recruitment to find out more.
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
2nd Line Support Technician in Birmingham employer: Spectrum IT Recruitment
Join a leading international managed services provider that values your expertise and offers a fully remote position with the flexibility to maintain a healthy work-life balance. With a strong focus on employee growth, you will have the opportunity to take ownership of high-profile compliance projects while enjoying a supportive work culture that encourages continuous improvement and innovation. The monthly visits to the Milton Keynes office foster collaboration and connection, making this an attractive workplace for those seeking meaningful and rewarding employment.
