At a Glance
- Tasks: Lead and troubleshoot complex technical issues while guiding a team of engineers.
- Company: Dynamic tech company focused on innovative infrastructure solutions.
- Benefits: Competitive salary, performance bonus, generous leave, and training opportunities.
- Other info: Office-based role with great career progression and team social events.
- Why this job: Be the go-to expert for challenging problems and make a real impact.
- Qualifications: Senior 3rd Line experience with strong troubleshooting and leadership skills.
The predicted salary is between 39150 - 47850 £ per year.
If you're an experienced 3rd Line Engineer who enjoys solving the difficult problems rather than simply passing them on, this could be a good opportunity to step into a technical leadership role without moving away from the hands-on work.
- 3rd Line Lead Support Engineer
- Nutfield, Redhill 52,000- 57,000 5 days a week in the office
The role has been created to help manage workload across the 3rd Line function and provide a clear technical lead for complex customer issues.
You'll be the highest internal escalation point, helping engineers work through challenging problems while taking ownership of the issues that need deeper investigation.
The role
You'll combine senior-level infrastructure support with day-to-day technical leadership.
That means you'll still be hands-on, troubleshooting complex issues across customer environments, while also helping the 3rd Line team prioritise its workload, reviewing escalations and making sure important tickets are properly owned and progressed.
You'll also
- Take ownership of complex 3rd Line escalations and drive issues through to resolution.
- Lead the technical response to major and high-impact incidents.
- Provide technical direction to other 3rd Line engineers and help prioritise work based on customer impact, urgency and SLA risk.
- Review escalations from 1st and 2nd Line and make sure the right troubleshooting has been completed.
- Work with suppliers and internal specialists when an issue needs deeper expertise.
- Identify recurring problems and help drive permanent fixes rather than repeated workarounds.
- Coach engineers and contribute to knowledge articles, troubleshooting guides and improved support processes.
- Maintain high standards around documentation, customer communication, security and change control.
- The technology
You'll be working across a broad Microsoft-focused MSP and private-cloud environment, so you'll need strong infrastructure knowledge and the ability to troubleshoot across different layers.
You'll ideally have strong experience with
- Windows Server, Active Directory, Group Policy, DNS and DHCP
- Microsoft 365, including Entra ID, Exchange Online, Teams, MFA and Conditional Access
- VMware v Sphere and/or Hyper-V
- Citrix, Net Scaler and Remote Desktop Services
- Networking, WAN connectivity, switching, VPNs, TCP/IP and Palo Alto firewalls
- Backup and recovery, including Veeam
- Security across identities, servers, endpoints, networks and cloud services
- Deeper expertise in at least two of
VMware v Sphere, Citrix/Net Scaler, enterprise storage or firewall/network security is expected. Experience supporting applications such as IRIS, CCH or Sage would be useful, but isn't essential.
What we're looking for
You don't need to tick every technology box.
What's more important is that you're operating comfortably at senior 3rd Line level and can take ownership when problems become complex.
You'll need strong troubleshooting and root-cause analysis skills, experience handling technical escalations and major incidents, and the judgement to know when to investigate further and when to involve a specialist.
Just as importantly, you'll be comfortable helping other engineers develop, challenging constructively and explaining technical issues clearly to customers.
- What's on offer
- 5% performance-based bonus
- 22 days' annual leave, increasing to 25 days with length of service, plus bank holidays
- Workplace pension
- Company laptop and phone
- Planned evening/weekend maintenance work paid at double time
- In-house and external training
- Clear technical development and career progression opportunities
- Regular team social events
The role is office-based five days a week in Nutfield, near Redhill, Surrey , supporting close collaboration across the Service Desk and hands-on work with the infrastructure environment.
You're looking for a role where you can remain technically hands-on while becoming the person other engineers turn to when things get complicated, this is worth a conversation.
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3rd Line Lead support Engineer employer: Spectrum IT Recruitment
Join a leading international managed services provider that values your expertise and offers a fully remote position with the flexibility to maintain a healthy work-life balance. With a strong focus on employee growth, you will have the opportunity to take ownership of high-profile compliance projects while enjoying a supportive work culture that encourages continuous improvement and innovation. The monthly visits to the Milton Keynes office foster collaboration and connection, making this an attractive workplace for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Lead support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Spectrum IT Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Spectrum IT Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Spectrum IT Recruitment!
✨Direct Apply to Spectrum IT Recruitment
Let's not forget to apply directly through the Spectrum IT Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Lead support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Spectrum IT Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Spectrum IT Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Spectrum IT Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
