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- Tasks: Provide 3rd level technical support and mentor junior team members.
- Company: Join a growing MSP focused on innovative IT solutions.
- Benefits: Enjoy team activities, generous leave, and a solid pension plan.
- Why this job: Be part of a dynamic team with opportunities for growth and exciting company events.
- Qualifications: 3+ years in MSP, strong problem-solving skills, and experience with various tech environments.
- Other info: Office-based with flexible work options after probation.
The predicted salary is between 32000 - 36000 £ per year.
3rd Line Infrastructure Engineer (Linux) 6 + month contract inside IR35 c£470 a day Cambridgeshire – 2 days a week onsite We are currently recruiting for a Linux 3rd Line Infrastructure Engineer to join a busy team based in Cambridgeshire. You will be responsible for the day-to-day proactive management and support of servers, storage and associated technologies. We're looking for someone who can provide a high level of customer service with good problem solving and troubleshooting skills along with the ability to communicate clearly with stakeholders. Key Responsibilities: Review existing processes and tasks, proposing solutions to simplify and/or provide consistent results through automation techniques and tools Assist with the day-to-day maintenance of our internal and customer virtual environments which consist of VMware and Hyper-V platform Deployment, technical support and proactive maintenance for the following products: Operating Systems and hosted services. HPE ProLiant Servers Fibre Channel Fabrics Linux VMWare Providing assistance and guidance to the Level 2 team General administration of multiple storage arrays; tasks to include: Provisioning new hosts/virtual volumes: Configuring replication between sites Capacity management Vendor liaison for issue logging and software updates Management of agentless monitoring tools such as LogicMonitor, VeeamOne and OneView. Refinement of triggers and thresholds to continually improve proactive support of customer systems Reviewing team documentation and knowledge-based articles, suggesting improvements Adhering to incident, change and problem management processes to ITIL standardsSkills & Experience: Previous experience in a client facing support role. Expert level skills in deploying, configuring and troubleshooting VMWare NSX. Proficient in Shell Scripting and automation tools. Knowledge of CI/CD pipelines for ideal automation strategies. Experience with LVM based disk operations are a must to administrate disk groups. Experience with HA clustering using pcs to maintain internal services. Container orchestration skills using podman/docker will be desirable Configuring, troubleshooting and administering of VMWare and MS Hypervisors up to and including the latest versions. Experience of Windows Server and Active Directory up to latest supportable versions.To apply for this role please send your CV asap. Candidates will need to pass a DBS check
3rd Line Infrastructure Engineer employer: TRIA
Contact Detail:
TRIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Infrastructure Engineer
✨Tip Number 1
Make sure to highlight your experience with complex 3rd line support queries during any conversations or interviews. Share specific examples of how you've resolved challenging technical issues in the past, as this will demonstrate your problem-solving skills and expertise.
✨Tip Number 2
Since collaboration and mentoring are key aspects of this role, think about how you can showcase your ability to work well with others. Prepare to discuss instances where you've successfully collaborated with team members or mentored junior staff, as this will show that you're a team player.
✨Tip Number 3
Familiarize yourself with the technologies mentioned in the job description, such as Azure, VMware, and Intune. Being able to speak confidently about these platforms and how you've used them in previous roles will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to system optimization and security. Think of examples where you've proactively improved existing systems or implemented security measures, as this aligns with the responsibilities of the role and shows your commitment to maintaining high standards.
We think you need these skills to ace 3rd Line Infrastructure Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 3rd line support and any relevant technologies mentioned in the job description, such as Azure, VMware, and Office365. Use specific examples to demonstrate your problem-solving skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience working for an MSP and how it has prepared you for this position. Highlight your ability to manage multiple tasks and communicate effectively with customers.
Showcase Technical Skills: Clearly outline your technical skills related to the job, including your experience with Linux and Windows environments, networking fundamentals, and any relevant certifications. This will help demonstrate your fit for the role.
Prepare for Potential Questions: Think about common interview questions related to technical support and problem-solving. Be ready to discuss specific scenarios where you successfully resolved complex issues or mentored junior team members.
How to prepare for a job interview at TRIA
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with complex 3rd line support queries. Highlight specific examples where you've resolved hardware and software issues, especially in environments using Office365, Intune, Azure, VMware, or Proxmox.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that assess your troubleshooting abilities. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing how you effectively managed multiple tasks while maintaining communication with customers.
✨Emphasize Team Collaboration
Discuss your experience mentoring junior team members and collaborating on IT projects. Share examples of how you've contributed to team standards and knowledge sharing, as this role involves working closely with others.
✨Prepare for Customer-Facing Scenarios
Since the role includes providing technical pre-sales assistance and delivering product presentations, practice explaining complex technical concepts in a simple way. Be ready to discuss how you would handle customer inquiries and support during events.
