3rd Line Infrastructure Engineer

3rd Line Infrastructure Engineer Do you have a minimum of 3 years working for an MSP? Are you experienced with complex 3rd line support queries? We’re looking for a senior support engineer to join our growing team. As a member of the technical operations team, you will play a vital role in supporting our customers solutions – from small office-based hardware deployments to enterprise business solutions across multiple cloud hosted environments. This role requires a strong service desk background, great all-round knowledge of technologies, excellent problem-solving skills, and the ability to manage multiple tasks efficiently whilst maintaining communication with our customers. Job responsibilities: Provide 3rd level technical support to customers, resolving complex hardware and software issues and reducing reoccurring incidents. Collaborate with, and mentor junior members of the service desk team, providing escalation, sharing knowledge and driving standards. Provide technical assistance with the planning and implementation of internal and customer IT Projects. Create and maintain documentation for technical procedures, configurations and solutions. Support the Sales and Account Management Teams with customer-facing technical pre-sales assistance. Deliver product presentations and demonstrations, providing support at external and internal customer facing events. Maintain and improve existing systems while ensuring a proactive approach to system optimisation and security. Person specification: Strong problem solving and troubleshooting skills. Excellent communication skills. Strong technical experience of administering domains, Office365 and Intune environments. Experienced in both Linux and Windows operating environments. Knowledge of Public DNS and PKI Infrastructure Experienced with Azure, VMware and Proxmox virtualisation. Understanding of networking fundamentals (routing, switching, VLANs, IPSec and firewalling) Versatility and the ability to manage multiple workstreams. Company benefits: Full training provided and career progression opportunities. Monthly team budget for team activities such as bowling, waterparks, and meals out. Company Events, including occasional trips abroad! Annual Leave: 20 days holiday per year plus bank holidays, with the addition of one extra day for every year of service (up to 25 days). On-site Parking: Hassle-free parking is available for all employees. Pension Scheme: We offer a solid pension plan to support your future. Cycle-to-Work Scheme: A green and healthy way to commute, supported by our scheme. Employee Wellbeing Support: Access to resources and support for your overall wellbeing Monday to Friday, 0830 – 1730 £40,000 – £45,000 per annum range, DOE. Office based with possibility to work from home 1-day per week following successful completion of probationary period.