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For Companies At a Glance
- Tasks: Troubleshoot and resolve IT infrastructure issues while supporting a collaborative team.
- Company: Growing logistics client in Gosport with exciting expansion plans.
- Benefits: Competitive salary, supportive team culture, and opportunities for professional growth.
- Why this job: Be part of shaping the future of IT infrastructure in a dynamic environment.
- Qualifications: Experience in 2nd line support, networking, and Windows Server.
- Other info: Join a tight-knit team with hands-on technical work and career development opportunities.
The predicted salary is between 28500 - 34500 £ per year.
Job Description
IT Infrastructure Engineer (2nd Line)
Gosport – Fully On-Site
£33,000 – £34,500 per annum
We're partnered with a growing logistics client in Gosport who is investing heavily in their IT landscape and we're on the hunt for a hands-on, technically solid 2nd Line Infrastructure Engineer to be a key part of that journey.
If you're someone who enjoys getting into the detail, troubleshooting the root cause of issues, and being part of a supportive, collaborative team, this is a role worth considering.
This is a fully office-based role (no hybrid), working in a close-knit environment where the team genuinely helps each other out and celebrates wins together. As the company expands into Europe, there are exciting changes on the horizon and you'll have the chance to help shape the future of their IT infrastructure.
What You'll Be Doing
- Acting as a key 2nd line escalation point for infrastructure and user issues
- Investigating issues down to root cause, not just applying quick fixes
- Supporting and maintaining both on-prem infrastructure and Azure cloud environments
- Managing network configurations – TCP/IP, DNS, DHCP, VLANs, VPNs
- Using tools like command prompt, PowerShell, and performing domain registry checks
- Supporting Windows Server, Active Directory, Group Policy, and Office 365
- Working on small to mid-size projects and contributing to wider infrastructure planning
- Ensuring systems are compliant and secure
What You'll Need
- Strong experience in a 2nd line or similar support role
- Comfortable working across on-prem and Azure infrastructure
- Confident with networking (routing, switching, firewalls, VPNs, VLANs)
- Knowledge of Windows Server, Active Directory, Group Policy
- Experience with desktop environments (Windows 10/11, Office 365)
- Familiar with command line tools, scripting basics (PowerShell), and domain tools
- A proactive mindset – someone who wants to fix the root of the problem, not the symptom
- Flexible and collaborative – happy to help where needed, not stuck in silos
Nice to Have
- Azure or AWS certification
- PowerShell scripting
- Linux experience
- ITIL awareness
- Experience in logistics or warehousing environments
Why This Role Stands Out
Growth: This is a company on the up – with major plans to expand across EuropeInnovation: Significant investment going into IT – be part of shaping the roadmapTeam Culture: A strong, tight-knit IT team that supports one anotherVariety: Hands-on technical work across both traditional and modern platformsDevelopment: Chance to grow with the business and expand your technical scope
If this role would be of interest please contact
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
2nd line support employer: Spectrum IT Recruitment
Contact Detail:
Spectrum IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd line support
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to 2nd line support. Get comfortable explaining your troubleshooting process and how you tackle root causes, as this will show your depth of knowledge.
✨Tip Number 3
Showcase your skills! Create a portfolio or a GitHub repository with examples of your work, especially if you've done any scripting or projects in Azure. This gives potential employers a tangible look at what you can do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd line support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your 2nd line support experience and any relevant technical skills, like Azure or networking knowledge, to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've tackled similar challenges in the past and how you can contribute to our growing team.
Show Your Passion for IT: Let your enthusiasm for IT shine through! We love candidates who are proactive and eager to dive into troubleshooting. Mention any personal projects or interests that showcase your commitment to the field.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our supportive team!
How to prepare for a job interview at Spectrum IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Server, Active Directory, and Azure. Be ready to discuss specific troubleshooting scenarios you've faced in the past and how you resolved them.
✨Show Your Problem-Solving Skills
Prepare to demonstrate your proactive mindset by discussing how you investigate issues down to their root cause. Think of examples where you went beyond quick fixes and really got to the heart of a problem.
✨Familiarise Yourself with Networking Concepts
Since networking is a big part of this role, make sure you can confidently talk about TCP/IP, DNS, DHCP, and VLANs. You might even want to prepare a few questions about their current network setup to show your interest.
✨Emphasise Team Collaboration
This role is all about being part of a supportive team, so be ready to share examples of how you've worked collaboratively in the past. Highlight any experiences where you helped others or contributed to team success.
