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- Tasks: Join as a Support Engineer, tackling customer queries in IT Networking and Telco products.
- Company: Spectrum IT Recruitment is a growing business with a collaborative environment.
- Benefits: Enjoy hybrid working options, competitive salary, and structured training.
- Why this job: Be part of a fast-moving company with great progression opportunities and a friendly culture.
- Qualifications: Experience in IT Support, strong communication skills, and a passion for problem-solving required.
- Other info: Home working available 2 days a week; must be UK-based.
The predicted salary is between 22400 - 29400 £ per year.
<b>Job Description</b><p><b>Support Engineer – Service desk and Networking</b></p><ul><li><b>Hampshire, Fareham area + hybrid working options</b></li><li><b>£28,000-35,000 + benefits</b></li></ul><p>We have an exciting opportunity to join an established business with as a Support Engineer/Support Analyst supporting a range of customers. The company have a structured 1st, 2nd and 3rd line team and are looking for strong 1st line engineers or 2nd line engineers looking for a new opportunity when they can progress.</p><p>As a Software Support Engineer your role will be fundamental in supporting customers with queries related to the companys core IT Networking and Telco products. The company have continued to grow and are looking to expand their team as they take on more new business. This company offers a friendly collaborative environment, progression opportunities, structured training.</p><p><b>Requirements:</b></p><ul><li>Prior experience in an IT Support or Service Desk Support in a Microsoft environment</li><li>Commercial experience of supporting Networking and Server support requests</li><li>A customer service-oriented attitude – ideally will have solved external customer support requests</li><li>A passion for solving complex problems and the ability to learn new skills quickly</li><li>Strong communicator, able to work effectively in a team environment</li></ul><p><b>Desirable:</b></p><ul><li>Telecom support experience – VOIP, SIP or similar</li></ul><p>The company can accommodate home working 2 days per week.</p><p>If you are looking to be part of a fast-moving, interesting business, at a time of growth then please apply to this advert or contact me.</p><p>All candidates applying must be UK-based and be eligible to work in the UK.</p><p>Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.</p>
Spectrum IT Recruitment (South) Ltd | IT Support Engineer employer: Spectrum IT Recruitment (South) Ltd
Contact Detail:
Spectrum IT Recruitment (South) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spectrum IT Recruitment (South) Ltd | IT Support Engineer
✨Tip Number 1
Familiarize yourself with the company's core IT Networking and Telco products. Understanding these will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Highlight any experience you have with Microsoft environments and customer service. Be ready to discuss specific examples of how you've solved complex problems for customers in the past.
✨Tip Number 3
Prepare to demonstrate your communication skills. Since teamwork is emphasized, think of instances where you've effectively collaborated with others to resolve issues.
✨Tip Number 4
If you have any telecom support experience, especially with VOIP or SIP, make sure to mention it. This could set you apart from other candidates and align well with the desirable skills listed.
We think you need these skills to ace Spectrum IT Recruitment (South) Ltd | IT Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Support Engineer. Highlight your experience in IT support, especially in Microsoft environments, and how it aligns with the job requirements.
Tailor Your CV: Customize your CV to emphasize relevant skills and experiences, particularly in networking and customer service. Mention any specific technologies or tools you've worked with that are relevant to the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for solving complex problems and your ability to learn quickly. Use examples from your past experiences to demonstrate your customer service orientation and teamwork skills.
Highlight Relevant Experience: In your application, clearly outline any prior experience in IT support or service desk roles. If you have telecom support experience, such as VOIP or SIP, make sure to mention it as it is desirable for this position.
How to prepare for a job interview at Spectrum IT Recruitment (South) Ltd
✨Show Your Technical Skills
Be prepared to discuss your experience with IT support, especially in a Microsoft environment. Highlight specific examples where you've successfully resolved networking or server support requests.
✨Demonstrate Customer Service Orientation
Since the role requires a customer service-oriented attitude, share instances where you've effectively solved external customer support requests. This will showcase your ability to handle client interactions professionally.
✨Problem-Solving Mindset
Express your passion for solving complex problems. Be ready to discuss how you approach challenges and learn new skills quickly, as this is crucial for the role.
✨Team Communication Skills
Strong communication is key in a team environment. Prepare to talk about your experiences working collaboratively with others and how you ensure effective communication within a team.
