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- Tasks: Lead and develop IT service teams while enhancing customer experience.
- Company: Established managed IT services provider with a strong reputation for quality.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Join a close-knit team with visibility across the business.
- Why this job: Make a real impact in a caring environment and shape service delivery.
- Qualifications: Experience in service delivery management and leading technical teams.
The predicted salary is between 47000 - 53000 £ per year.
Are you an experienced, people focused Service Delivery Manager looking for a role where you can lead from the front in a structured, customer-centric environment? Our client is an established and growing managed IT services provider with a strong reputation for quality and care. This role offers the opportunity to take real ownership of service delivery within a close-knit team and the chance to shape and improve how services are delivered across the business.
In this role, you will be working within a team of 11 accountable for the day-to-day performance of managed IT services, the development of the Service Desk and Specialist Engineering teams, and the overall customer experience. Looking for someone experienced, logical, and driven - someone who can hit the ground running, bring clarity and structure, and isn't afraid to constructively challenge when needed.
Key Responsibilities- Lead, support, and develop the Service Desk and Specialist Engineering teams in a positive, people-first environment
- Own day-to-day service delivery across all managed services
- Conduct regular one-to-ones, performance reviews, and development planning
- Maintain and improve service management practices aligned with ISO/IEC 20000-1
- Identify and deliver service improvement initiatives
- Use service data and feedback to inform decision-making
- Collaborate with Security, Operations, and wider teams to ensure smooth transition of new or changed services
- Proven experience in a Service Delivery Manager or similar role within IT services
- Strong background leading and developing technical teams
- Experience working within an ISO/IEC 20000-1 aligned environment (using it to improve service, not just for compliance)
- Solid understanding of IT service management principles (incident, problem, change, request)
- Experience owning SLAs, service reporting, and improvement initiatives
- Confident communicator with the ability to manage escalations professionally and empathetically
- Structured, organised, and comfortable taking accountability
- ITIL certification (or equivalent practical experience)
- Experience supporting ISO audits
- Background within an MSP environment
- Experience working alongside Customer Success or relationship management teams
This is a local opportunity within a smaller, caring organisation where you can genuinely make an impact. You'll have visibility across the business, the chance to learn broadly, and the autonomy to shape service delivery in a meaningful way.
If this Service Delivery Manager opportunity sounds of interest, please contact Chris Lynes at Spectrum IT Recruitment.
Service Delivery Manager in Southampton employer: Spectrum IT Recruitment Limited
Contact Detail:
Spectrum IT Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT services sector and let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Prepare for those interviews by practising common questions related to service delivery and team management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Don’t forget to research the company culture of where you’re applying! Understanding their values and how they align with your people-first approach can give you a leg up during interviews. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Service Delivery Manager in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in leading teams and managing IT services, and don’t forget to mention any ISO/IEC 20000-1 experience you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your people-focused approach and how you’ve successfully improved service delivery in previous roles. Keep it engaging and relevant to the job description.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead and improve service delivery. Use metrics where possible to show the impact of your work – numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Spectrum IT Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of IT service management principles, especially around incident, problem, change, and request management. Familiarise yourself with ISO/IEC 20000-1 standards and be ready to discuss how you've used them to improve service delivery in your previous roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and developing technical teams. Think about specific situations where you’ve conducted one-to-ones or performance reviews, and how you’ve fostered a positive, people-first environment. This will show that you can lead from the front.
✨Be Data-Driven
Come equipped with insights on how you've used service data and customer feedback to inform decision-making in past roles. This will demonstrate your analytical skills and your ability to identify and deliver service improvement initiatives effectively.
✨Communicate Confidently
Practice articulating your thoughts clearly and confidently, especially when discussing how you handle escalations. Be prepared to share examples of how you've managed difficult situations professionally and empathetically, as this is crucial for a Service Delivery Manager role.