At a Glance
- Tasks: Provide 1st and 2nd line IT support to users, resolving technical issues.
- Company: Join a well-established UK organisation undergoing exciting digital transformation.
- Benefits: Hybrid working, exposure to new technologies, and professional growth opportunities.
- Other info: Great opportunity for problem-solvers who thrive in fast-paced settings.
- Why this job: Be part of a major tech change and enhance your skills in a dynamic environment.
- Qualifications: 2 years' experience in IT support and strong communication skills required.
The predicted salary is between 45000 - 45000 £ per year.
Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme, and we're looking for an IT Support Analyst to join their internal IT team on a fixed term basis. This is a 12 month fixed term contract with hybrid working, based on attending the client's headquarters in Winchester 2-3 days per week.
This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working. This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both at head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business.
The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer looking to broaden their technical exposure and be involved in projects alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment.
Key Skills & Experience:
- Windows 11 support
- Office 365 / Microsoft 365 administration
- Active Directory / Entra access management
- Microsoft Exchange / email troubleshooting
- Service Desk / ticketing systems experience
- Remote support tools
- Printer setup and troubleshooting
- Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki)
Nice to haves:
- Microsoft Dynamics support experience
- Telephony systems (Mitel, Avaya or similar)
- ITIL knowledge or certification
You should have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users. Strong communication skills and a genuine passion for delivering excellent customer service are essential.
All applicants must be eligible to work in the UK and able to commute to the Winchester area as required.
Please apply to this advert or email your CV direct to Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
IT Support Analyst - 12 Month FTC in Southampton employer: Spectrum IT Recruitment Limited
Spectrum IT is an excellent employer, offering a dynamic work environment in Winchester that fosters professional growth and development. With a strong focus on digital transformation, employees will have the opportunity to engage with cutting-edge technology while enjoying a supportive hybrid working culture. The company values proactive problem solvers and provides ample opportunities for skill enhancement and collaboration within a vibrant IT team.
Contact Details:
Spectrum IT Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst - 12 Month FTC in Southampton
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We think you need these skills to ace IT Support Analyst - 12 Month FTC in Southampton
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Spectrum IT Recruitment Limited, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Spectrum IT Recruitment Limited can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Spectrum IT Recruitment Limited will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Spectrum IT Recruitment Limited
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Spectrum IT Recruitment Limited. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Spectrum IT Recruitment Limited.
