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For Companies At a Glance
- Tasks: Provide top-notch IT support and solve customer queries in a structured environment.
- Company: Join a dynamic team at a leading IT service provider.
- Benefits: Enjoy hybrid working, generous holiday allowance, and professional development opportunities.
- Other info: Casual Fridays, on-site parking, and a supportive work culture await you.
- Why this job: Kickstart your tech career while making a real difference for customers.
- Qualifications: Experience in first line support and strong Microsoft 365 knowledge required.
The predicted salary is between 28000 - 28000 £ per year.
This 1st Line Support Engineer role offers a structured, supportive environment where you can build your technical skills, take ownership of real issues, and progress into more advanced technical responsibilities as your experience grows.
We're looking for a reliable and customer-focused 1st Line Support Engineer to join a busy Service Delivery team. As the first point of contact for customers, you'll play a key role in delivering a calm, structured, and professional support experience. This is an ideal opportunity for someone who enjoys solving problems, working within clear processes, and providing consistent, high-quality first-line IT support in a managed services environment.
What You'll Be Doing
- Acting as the first point of contact for IT support queries
- Managing and resolving first-line incidents and service requests
- Logging, categorising, and updating tickets accurately
- Keeping customers informed with clear and timely updates
- Escalating more complex issues with structured handovers
- Supporting user administration tasks (e.g. joiners, movers, leavers)
- Identifying recurring issues and helping improve service efficiency
- Working within defined SLAs and established processes
What We're Looking For
Essential:
- Experience in first line support (ideally within an MSP or IT services environment)
- Strong knowledge of Microsoft 365 (user admin and troubleshooting)
- Experience using a ticketing system
- Full UK driving license
- Excellent communication skills with a calm, professional approach
- Ability to follow structured processes and maintain accurate records
Desirable:
- Familiarity with ITIL or other IT service management frameworks
- Experience working in structured or standards-driven environments
What's on Offer
- Hybrid working (3 days office / 2 days remote)
- Company pension scheme
- Life assurance
- Private healthcare
- Generous holiday allowance (with increases over time)
- Additional leave for birthdays and Christmas
- Professional development opportunities
- Employee assistance programme
- Volunteer days
- On-site parking
- Casual Fridays with breakfast and refreshments
1st Line Support in Southampton employer: Spectrum IT Recruitment Limited
Contact Detail:
Spectrum IT Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support in Southampton
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to 1st Line Support. Think about how you would handle specific scenarios, like resolving a ticket or communicating with a frustrated customer. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your problem-solving skills during the interview. Use examples from your past experiences where you successfully resolved issues or improved processes. This will demonstrate your ability to thrive in a structured support environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace 1st Line Support in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in first line support and any relevant skills, like your knowledge of Microsoft 365. We want to see how you can bring your unique strengths to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about IT support and how you can contribute to our Service Delivery team. Keep it professional but let your personality show through.
Showcase Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect this ability.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Spectrum IT Recruitment Limited
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Microsoft 365 and common first-line support issues. Being able to discuss troubleshooting steps or user administration tasks confidently will show that you're ready for the role.
✨Practice Clear Communication
Since you'll be the first point of contact for customers, practice explaining technical concepts in simple terms. Role-play with a friend or family member to ensure you can keep your explanations calm and professional.
✨Familiarise Yourself with Ticketing Systems
If you have experience with any ticketing systems, be prepared to discuss them. If not, do a bit of research on how they work and be ready to explain how you would log and categorise incidents effectively.
✨Show Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these stories during the interview to demonstrate your ability to handle real problems in a structured way.