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For Companies At a Glance
- Tasks: Lead a team of service desk engineers to provide top-notch customer support.
- Company: Join a dynamic company focused on delivering exceptional customer service.
- Benefits: Enjoy a hybrid work model with flexibility and great corporate perks.
- Why this job: Be part of a supportive culture that values your input and growth.
- Qualifications: Looking for motivated individuals with leadership skills and customer service experience.
- Other info: This role is based in Southampton, combining in-office and remote work.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a motivated and results-oriented Team Lead to join and guide our Customer Support team. In this role, you'll oversee a small group of service desk engineers, ensuring they deliver exceptional service and resolve customer issues related to both hardware and software.
Location: Southampton (Hybrid: 3 days in-office, 2 days remote)
Service Desk Lead employer: Spectrum It Recruitment Limited
Contact Detail:
Spectrum It Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Lead
✨Tip Number 1
Familiarise yourself with our products and services. Understanding the ins and outs of what we offer will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Highlighting your ability to motivate and guide others will be key in this role.
✨Tip Number 3
Research common customer support challenges and think about how you would address them. Being able to discuss potential solutions during your interview will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into our company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Service Desk Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Service Desk Lead. Highlight key skills such as leadership, customer service, and technical knowledge in your application.
Tailor Your CV: Customise your CV to reflect your experience in customer support and team leadership. Use specific examples that demonstrate your ability to manage a team and resolve customer issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership style. Mention how your previous experiences align with the role and how you can contribute to the team's success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Spectrum It Recruitment Limited
✨Showcase Your Leadership Skills
As a Service Desk Lead, you'll be expected to guide and motivate your team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past.
✨Demonstrate Technical Knowledge
Since the role involves overseeing service desk engineers, it's crucial to have a solid understanding of both hardware and software issues. Brush up on common technical problems and solutions to showcase your expertise during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific scenarios where you resolved customer issues or improved team performance, and be ready to explain your thought process.
✨Emphasise Customer Service Excellence
The role focuses on delivering exceptional service. Be ready to share examples of how you've prioritised customer satisfaction in your previous roles and how you plan to instil this value in your team.
