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For Companies At a Glance
- Tasks: Provide expert support for software solutions, troubleshooting Linux, Windows, SQL, and AWS issues.
- Company: Join a global tech leader transforming public safety and digital justice.
- Benefits: Enjoy a hybrid work model with 2 days in the office and flexible hours.
- Why this job: Be part of a team making a real impact in criminal justice systems worldwide.
- Qualifications: Experience with Linux, Windows, SQL, and cloud technologies is essential.
- Other info: This is a full-time, permanent role based in Southampton.
The predicted salary is between 36000 - 60000 £ per year.
Senior Technical Support Engineer – Linux, Windows, SQL, AWS
Hybrid | 2 days per week in the Southampton Office
Full-time | Permanent
Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.
We\’re looking for a Senior Technical Support Engineer to play a critical role with a high priority customer, providing expert guidance and support to their end users on the efficient and effective use of their software solution.
What We\’re Looking For
- Linux operating System:
- Experience using terminal sessions (e.g., PuTTY, native SSH).
- Good at executing Linux commands confidently for daily operational tasks and troubleshooting.
- Additional Linux skills, including scripting and system administration basics.
- Windows Operating System:
- Complete knowledge required to debug application issues hosted on Windows platforms.
- Ability to work with Windows logs, services, Event Viewer, IIS, and resource monitoring tools to isolate and resolve application-related issues.
- Database Skills:
- Strong understanding of query executions across databases.
- Hands-on working experience in executing and debugging SQL queries in live environments.
- Familiar with DML, DDL, DCL, TCL statements and their appropriate usage.
- Well-versed in database-related issue handling, including deadlocks, slow query troubleshooting, and monitoring.
- Cloud Understanding:
- Awareness of cloud architecture and structures (e.g., IaaS, PaaS, SaaS layers).
- Knowledge of entities involved in cloud environments, including VMs, storage, networking, IAM, and monitoring.
- Moderate troubleshooting skills for issues related to cloud infrastructure and applications.
If you\’re a problem-solver who thrives on digging deep into technical challenges and wants to join a team that\’s building something globally meaningful, we\’d love to hear from you.
Hit apply to upload your CV
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Senior Technical Support Engineer in Southampton employer: Spectrum It Recruitment Limited
Contact Detail:
Spectrum It Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Engineer in Southampton
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Linux commands and SQL queries. Practising these skills in a real or simulated environment can give you the confidence to discuss them during your interview.
✨Tip Number 2
Research common technical support scenarios related to the software solutions used in public safety and digital justice. Being able to reference real-world examples of how you've solved similar issues can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and the specific challenges faced by the technical support team, which can help you tailor your approach.
✨Tip Number 4
Prepare for potential technical assessments by reviewing troubleshooting techniques for both Linux and Windows environments. Being well-prepared to demonstrate your problem-solving skills can significantly boost your chances of landing the job.
We think you need these skills to ace Senior Technical Support Engineer in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Linux, Windows, SQL, and AWS. Use specific examples of how you've used these technologies in previous roles to demonstrate your expertise.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and problem-solving. Mention your familiarity with cloud architecture and how you can contribute to the company's mission in public safety and digital justice.
Showcase Relevant Skills: Clearly outline your technical skills related to the job description. Include your experience with terminal sessions, debugging application issues, and executing SQL queries. This will help the hiring team see your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Spectrum It Recruitment Limited
✨Brush Up on Your Technical Skills
Make sure you're well-versed in Linux, Windows, SQL, and AWS. Be prepared to discuss your experience with terminal sessions, debugging application issues, and executing SQL queries. Practising common troubleshooting scenarios can also give you an edge.
✨Showcase Your Problem-Solving Abilities
During the interview, highlight specific examples where you've successfully resolved technical challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your analytical thinking.
✨Familiarise Yourself with Cloud Concepts
Since cloud understanding is crucial for this role, brush up on IaaS, PaaS, and SaaS layers. Be ready to discuss how you've interacted with cloud infrastructure and any relevant troubleshooting experiences you've had.
✨Prepare Questions for Your Interviewers
Having insightful questions ready shows your genuine interest in the role and the company. Ask about the team dynamics, ongoing projects, or how they measure success in the position. This not only helps you gauge if it's the right fit but also leaves a positive impression.
