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- Tasks: Join a Tier 4 support team solving complex technical issues in cloud applications.
- Company: Spectrum IT is a leading recruitment agency in the tech sector, established in 2008.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a global tech leader transforming public safety and digital justice.
- Qualifications: 5+ years in cloud support, strong SQL skills, and familiarity with PowerShell and Azure required.
- Other info: Opportunity to work closely with R&D teams and improve internal processes.
The predicted salary is between 43200 - 72000 £ per year.
Senior Cloud Apps Support Engineer – SQL, Azure, C#, APIs
On-site | Hedge End, Hampshire
Full-time | Permanent
Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.
We\’re looking for a Senior Advanced Support Engineer to play a critical role in a Tier 4 support team, working closely with R&D and product teams to solve high-impact technical issues and enhance the stability and performance of a cloud-based platform.
What You\’ll Be Doing
- Providing advanced (Tier 4) support for complex technical issues escalated by Tier 2 and 3 teams
- Troubleshooting production and test system issues via logs, traces, telemetry, and SQL analysis
- Scripting solutions and automating tasks using PowerShell and similar tools
- Simulating customer issues in local/test environments for detailed root cause analysis
- Collaborating with the Cloud Ops and R&D teams to deliver fixes, tools, and documentation
- Helping improve internal processes and response times through tooling and knowledge-sharing
- Supporting the UK customer base with occasional flexibility to liaise with US counterparts
What We\’re Looking For
- 5+ years of cloud support experience in a technical role
- Strong SQL skills for data analysis and report creation
- Working knowledge of PowerShell scripting (report automation, system tasks)
- Understanding of C# (not necessarily coding, but enough to troubleshoot and advise)
- Hands-on experience with Microsoft Azure or other cloud environments
- Familiarity with APIs (REST/SOAP) and SOA applications
- Strong diagnostic and problem-solving skills; methodical approach
- Excellent communication skills – written, verbal, and collaborative
- Eligible for security clearance
If you\’re a problem-solver who thrives on digging deep into technical challenges and wants to join a team that\’s building something globally meaningful, we\’d love to hear from you.
Hit apply to upload your CV
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
In Short
- Industry IT & Telecommunications
- Founded 2008
- Location Chilworth, Southampton
- Company size 0 – 49
Who We Are
Established in 2008, Spectrum IT is a leading Software and Technology specific recruitment agency, providing permanent and contract IT resource for businesses. Our team of around 30 employees are based on the University of Southampton Science Park, a key hub for technology on the South Coast.
Who We Can Help
Spectrum IT works with a wide cross section of businesses, from start-ups to multinationals. 95% of placements are within Software focused businesses, or where Software is key to the business model. Typically, around 200 different businesses are supported annually, with more than 900 candidates placed.
How We Work
We bring together talented IT professionals with businesses of all sizes. Our extensive experience can help your business with single hires right through to building large software development project teams of 50+. Regular engagement with the IT community enables us to keep up to date with the ever-changing IT landscape.
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Senior Cloud Apps Support Engineer employer: Spectrum It Recruitment Limited
Contact Detail:
Spectrum It Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Cloud Apps Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SQL, Azure, and PowerShell. Having hands-on experience or even personal projects that showcase your skills in these areas can set you apart during the interview process.
✨Tip Number 2
Prepare to discuss real-world scenarios where you've successfully troubleshot complex technical issues. Be ready to explain your thought process and the tools you used, as this will demonstrate your problem-solving abilities and technical expertise.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Showcase your communication skills by preparing to discuss how you've collaborated with cross-functional teams in the past. Highlighting your ability to work effectively with R&D and Cloud Ops teams will be crucial for this role.
We think you need these skills to ace Senior Cloud Apps Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in cloud support, SQL, and PowerShell scripting. Use specific examples that demonstrate your problem-solving skills and technical expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your understanding of the role. Mention your experience with Azure and APIs, and explain how you can contribute to the company's mission in public safety and digital justice.
Highlight Technical Skills: In your application, clearly list your technical skills such as SQL, C#, and cloud environments. Provide context on how you've used these skills in previous roles to solve complex issues.
Showcase Communication Abilities: Since excellent communication is key for this role, include examples of how you've effectively collaborated with teams or communicated technical information to non-technical stakeholders in your application.
How to prepare for a job interview at Spectrum It Recruitment Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with SQL, Azure, and PowerShell. Bring examples of how you've used these technologies to solve complex problems in previous roles.
✨Demonstrate Problem-Solving Abilities
Expect to face technical scenarios during the interview. Practice articulating your thought process when troubleshooting issues, as this will highlight your methodical approach to problem-solving.
✨Communicate Effectively
Strong communication skills are essential for this role. Be ready to explain technical concepts clearly and concisely, especially when discussing past experiences or solutions you've implemented.
✨Familiarise Yourself with the Company
Research the company’s mission and recent projects, particularly in public safety and digital justice. This will help you align your answers with their goals and demonstrate your genuine interest in the role.
