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- Tasks: Provide advanced support for complex technical issues and enhance cloud platform performance.
- Company: Join a global tech leader transforming public safety and digital justice.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration.
- Why this job: Be part of a team solving impactful challenges in the criminal justice system.
- Qualifications: 5+ years in cloud support, strong SQL skills, and knowledge of PowerShell and C#.
- Other info: Eligible for security clearance; work closely with R&D and Cloud Ops teams.
The predicted salary is between 36000 - 60000 £ per year.
Senior Application Support Engineer – SQL, Azure, C#, APIs
Fully On-site | Hedge End, Hampshire
Full-time | Permanent
Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.
We\’re looking for a Senior Advanced Support Engineer to play a critical role in a Tier 4 support team, working closely with R&D and product teams to solve high-impact technical issues and enhance the stability and performance of a cloud-based platform.
What You\’ll Be Doing
- Providing advanced (Tier 4) support for complex technical issues escalated by Tier 2 and 3 teams
- Troubleshooting production and test system issues via logs, traces, telemetry, and SQL analysis
- Scripting solutions and automating tasks using PowerShell and similar tools
- Simulating customer issues in local/test environments for detailed root cause analysis
- Collaborating with the Cloud Ops and R&D teams to deliver fixes, tools, and documentation
- Helping improve internal processes and response times through tooling and knowledge-sharing
- Supporting the UK customer base with occasional flexibility to liaise with US counterparts
What We\’re Looking For
- 5+ years of cloud support experience in a technical role
- Strong SQL skills for data analysis and report creation
- Working knowledge of PowerShell scripting (report automation, system tasks)
- Understanding of C# (not necessarily coding, but enough to troubleshoot and advise)
- Hands-on experience with Microsoft Azure or other cloud environments
- Familiarity with APIs (REST/SOAP) and SOA applications
- Strong diagnostic and problem-solving skills; methodical approach
- Excellent communication skills – written, verbal, and collaborative
- Eligible for security clearance
If you\’re a problem-solver who thrives on digging deep into technical challenges and wants to join a team that\’s building something globally meaningful, we\’d love to hear from you.
Hit apply to upload your CV
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Senior Application Support Engineer in Southampton employer: Spectrum It Recruitment Limited
Contact Detail:
Spectrum It Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Support Engineer in Southampton
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SQL, Azure, and PowerShell. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Prepare to demonstrate your problem-solving skills by thinking of examples where you've successfully troubleshot complex technical issues. Be ready to explain your thought process and the tools you used to reach a solution.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach.
✨Tip Number 4
Showcase your communication skills by preparing to discuss how you've collaborated with cross-functional teams in the past. Highlighting your ability to work with R&D and Cloud Ops will resonate well with the hiring team.
We think you need these skills to ace Senior Application Support Engineer in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in cloud support, SQL, and PowerShell scripting. Use specific examples that demonstrate your problem-solving skills and technical expertise related to the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and public safety. Mention your experience with Tier 4 support and how you can contribute to the company's mission of transforming criminal justice systems.
Highlight Technical Skills: In your application, emphasise your strong SQL skills, understanding of C#, and familiarity with APIs. Provide concrete examples of how you've used these skills in previous roles to solve complex issues.
Showcase Communication Abilities: Since excellent communication is key for this role, include examples of how you've effectively collaborated with teams or communicated technical information to non-technical stakeholders in your application.
How to prepare for a job interview at Spectrum It Recruitment Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with SQL, PowerShell, and Azure in detail. Bring examples of how you've used these skills to solve complex issues in previous roles, as this will demonstrate your capability to handle the technical challenges of the position.
✨Understand the Company’s Mission
Research the company’s role in public safety and digital justice. Understanding their mission will help you align your answers with their goals and show that you're genuinely interested in contributing to their success.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of specific instances where you successfully troubleshot issues or improved processes, and be ready to explain your thought process and the outcomes.
✨Demonstrate Strong Communication Skills
Since the role involves collaboration with various teams, practice articulating your thoughts clearly and concisely. Highlight your experience in working with cross-functional teams and how you’ve effectively communicated technical information to non-technical stakeholders.
