At a Glance
- Tasks: Tackle complex technical issues and improve infrastructure in a hands-on role.
- Company: Join a dynamic tech company focused on senior technical support.
- Benefits: Enjoy 22-25 days of leave, performance bonuses, and training opportunities.
- Other info: Office-based role with a vibrant team culture and career progression.
- Why this job: Make a real impact by solving challenging problems and developing your skills.
- Qualifications: Experience in Microsoft and infrastructure environments with strong troubleshooting skills.
The predicted salary is between 38250 - 46750 £ per year.
If you're an experienced 3rd Line Support Engineer who enjoys getting to the bottom of difficult technical problems rather than simply passing them on, this could be a good opportunity to explore.
You'll join a senior technical support function where the focus is on complex escalations, infrastructure improvement and occasional project work. It's a hands-on role with plenty of technical ownership, working across a varied range of customer environments.
The Role
You'll take ownership of technically challenging issues escalated from 1st and 2nd line, investigating them through to resolution or a clear escalation path. That could involve troubleshooting across:
- Windows Server, Active Directory, Group Policy, DNS and DHCP
- Microsoft 365, including Entra ID, Exchange Online, Teams and Conditional Access
- Hyper-V and VMware environments
- Citrix and Microsoft Remote Desktop Services
- Networking, VPNs, firewalls, WAN connectivity and TCP/IP
- Backup, recovery and business continuity
- Cloud infrastructure and security
You'll also get involved in planned maintenance, patching, configuration changes, infrastructure improvements, customer migrations and onboarding projects. A big part of the role is ownership. You'll keep tickets moving, communicate clearly with customers and colleagues, recognise when something needs escalating, and make sure recurring problems lead to a proper fix rather than the same issue being dealt with repeatedly. You'll also support 1st and 2nd line engineers through technical guidance, knowledge sharing and useful documentation.
What we're looking for
You'll need strong experience supporting Microsoft and infrastructure environments, together with the ability to troubleshoot problems that cross multiple systems or suppliers. We're particularly interested in people who can:
- Take ownership of complex technical issues
- Troubleshoot logically when the answer isn't immediately obvious
- Communicate technical information clearly to customers
- Stay organised when dealing with competing priorities
- Remain calm during outages and business-critical incidents
- Recognise when to escalate and provide useful technical evidence
- Share knowledge and help less experienced engineers develop
Experience working within an MSP, managed cloud services provider or similarly multi-customer support environment is important. Experience operating at 3rd line or senior technical support level is preferred.
The package
- 22 days' annual leave, rising to 25 days
- 5% performance-based bonus
- Company phone and laptop
- In-house and external training
- Opportunities for technical development and career progression
- Frequent team social events
The role is office-based in Nutfield, five days a week, with occasional paid overtime where operational incidents, maintenance or project activity requires it. If you're looking for a senior support role where you can stay hands-on, take ownership of difficult problems and continue developing technically, we'd be happy to hear from you.
3rd Line Support Engineer in Redhill employer: Spectrum It Recruitment Limited
As a Senior Site Reliability Engineer at our Southampton HQ, you'll join a forward-thinking company that values innovation and employee growth. We offer a dynamic work culture with hybrid working options, competitive benefits including private medical insurance and life insurance, and opportunities to enhance your skills in cutting-edge technologies like AWS and Kubernetes. Our commitment to fostering a collaborative environment ensures that you can thrive while contributing to impactful projects that enhance customer experiences globally.
Contact Details:
Spectrum It Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer in Redhill
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Spectrum It Recruitment Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Spectrum It Recruitment Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Spectrum It Recruitment Limited!
✨Direct Apply to Spectrum It Recruitment Limited
Let's not forget to apply directly through the Spectrum It Recruitment Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Support Engineer in Redhill
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Spectrum It Recruitment Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Spectrum It Recruitment Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Spectrum It Recruitment Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
