Job Description
Product Manager - UcaaS / CCaaS.A technology-driven organisation is looking for a Product Manager to help shape the future of its communications and customer engagement platforms.
Hybrid working - 2 days per week in the office in Poole, DorsetThis is an opportunity to take ownership of a high-impact product area spanning Zoom, collaboration tools and omni-channel customer communications - helping deliver smarter, more connected experiences for both employees and customers.
Working within a collaborative and fast-moving digital team, you'll play a key role in driving product improvements, platform innovation and user experience across a modern communications ecosystem.
This is an environment where ideas are welcomed, innovation is encouraged and people are trusted to make an impact. The culture is collaborative, energetic and forward-thinking, with teams working closely together to solve problems, improve experiences and deliver meaningful change.
There's a strong focus on continuous improvement, modern technology and giving people the autonomy to take ownership of their work.
This role would suit someone who enjoys solving problems, improving digital experiences and working closely with technical and operational teams to deliver meaningful change in a business that values creativity, pace and fresh thinking.
What You'll Be DoingOwning and evolving the product roadmap for communications and collaboration platforms Driving improvements across Zoom and omni-channel engagement toolsWorking with Engineering, IT and Operations teams to deliver new features, integrations and enhancementsHelping shape how communication technology supports customer journeys and internal teamsGathering requirements, prioritising initiatives and turning ideas into deliverable outcomesUsing feedback, data and user insight to improve platform adoption and experienceSupporting platform upgrades, migrations and continuous improvement initiativesManaging relationships with technology partners and vendorsChampioning a user-focused, product-led approach across the businessWhat We're Looking ForWe're looking for someone product-minded, collaborative and delivery-focused, with experience working on digital platforms or communications technologies. You might currently be a Product Manager, Solutions Engineer Product Owner, Digital Product Analyst or working in a communications/collaboration environment with strong product exposure.
You'll ideally have: Experience working with collaboration, communications or customer engagement platformsA strong understanding of product delivery and roadmap ownershipExperience working with cross-functional technology teamsAn interest in digital experience, automation and modern workplace technologyStrong stakeholder and communication skillsA proactive mindset with a focus on continuous improvementThe ability to balance business needs, user experience and technical capabilityExperience with Zoom, UCaaS, telephony or omni-channel platforms would be beneficialSpectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Product Manager - UcaaS / CCaaS employer: Spectrum It Recruitment Limited
As a Senior Site Reliability Engineer at our Southampton HQ, you'll join a forward-thinking company that values innovation and employee growth. We offer a dynamic work culture with hybrid working options, competitive benefits including private medical insurance and life insurance, and opportunities to enhance your skills in cutting-edge technologies like AWS and Kubernetes. Our commitment to fostering a collaborative environment ensures that you can thrive while contributing to impactful projects that enhance customer experiences globally.
Contact Details:
Spectrum It Recruitment Limited Recruitment Team
