At a Glance
- Tasks: Lead product development for innovative communication and customer engagement platforms.
- Company: Dynamic tech organisation focused on collaboration and innovation.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a collaborative team that values creativity and continuous improvement.
- Why this job: Shape the future of communication tech and enhance user experiences.
- Qualifications: Experience in digital platforms or communications technologies is essential.
The predicted salary is between 49500 - 60500 £ per year.
A technology-driven organisation is looking for a Product Manager to help shape the future of its communications and customer engagement platforms. Hybrid working - 2 days per week in the office in Poole, Dorset.
This is an opportunity to take ownership of a high-impact product area spanning Zoom, collaboration tools and omni-channel customer communications - helping deliver smarter, more connected experiences for both employees and customers.
Working within a collaborative and fast-moving digital team, you'll play a key role in driving product improvements, platform innovation and user experience across a modern communications ecosystem. This is an environment where ideas are welcomed, innovation is encouraged and people are trusted to make an impact. The culture is collaborative, energetic and forward-thinking, with teams working closely together to solve problems, improve experiences and deliver meaningful change.
There's a strong focus on continuous improvement, modern technology and giving people the autonomy to take ownership of their work. This role would suit someone who enjoys solving problems, improving digital experiences and working closely with technical and operational teams to deliver meaningful change in a business that values creativity, pace and fresh thinking.
What You'll Be Doing
- Owning and evolving the product roadmap for communications and collaboration platforms
- Driving improvements across Zoom and omni-channel engagement tools
- Working with Engineering, IT and Operations teams to deliver new features, integrations and enhancements
- Helping shape how communication technology supports customer journeys and internal teams
- Gathering requirements, prioritising initiatives and turning ideas into deliverable outcomes
- Using feedback, data and user insight to improve platform adoption and experience
- Supporting platform upgrades, migrations and continuous improvement initiatives
- Managing relationships with technology partners and vendors
- Championing a user-focused, product-led approach across the business
What We're Looking For
We're looking for someone product-minded, collaborative and delivery-focused, with experience working on digital platforms or communications technologies. You might currently be a Product Manager, Solutions Engineer, Product Owner, Digital Product Analyst or working in a communications/collaboration environment with strong product exposure.
You'll ideally have:
- Experience working with collaboration, communications or customer engagement platforms
- A strong understanding of product delivery and roadmap ownership
- Experience working with cross-functional technology teams
- An interest in digital experience, automation and modern workplace technology
- Strong stakeholder and communication skills
- A proactive mindset with a focus on continuous improvement
- The ability to balance business needs, user experience and technical capability
- Experience with Zoom, UCaaS, telephony or omni-channel platforms would be beneficial
Product Manager - UcaaS / CCaaS employer: Spectrum It Recruitment Limited
As a Senior Site Reliability Engineer at our Southampton HQ, you'll join a forward-thinking company that values innovation and employee growth. We offer a dynamic work culture with hybrid working options, competitive benefits including private medical insurance and life insurance, and opportunities to enhance your skills in cutting-edge technologies like AWS and Kubernetes. Our commitment to fostering a collaborative environment ensures that you can thrive while contributing to impactful projects that enhance customer experiences globally.
Contact Details:
Spectrum It Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager - UcaaS / CCaaS
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Spectrum It Recruitment Limited!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Spectrum It Recruitment Limited would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Spectrum It Recruitment Limited through your school's career services!
We think you need these skills to ace Product Manager - UcaaS / CCaaS
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager - UcaaS / CCaaS, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager - UcaaS / CCaaS position at Spectrum It Recruitment Limited. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Spectrum It Recruitment Limited
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
