At a Glance
- Tasks: Manage incidents and ensure smooth operation of critical systems for diverse customers.
- Company: Leading international technology provider with a collaborative culture.
- Benefits: Competitive salary, bonus, and benefits in a dynamic work environment.
- Other info: Opportunity for personal development and career growth in a fast-paced setting.
- Why this job: Make a real impact while tackling new challenges every day.
- Qualifications: Experience in Service Desk or Managed Services and strong Microsoft 365 skills.
The predicted salary is between 28000 - 35000 £ per year.
We're looking for a Service Desk Engineer to join our dynamic team and be part of a leading international technology provider. You will be working with a wide variety of customers in a diverse number of sectors including Finance, Manufacturing and Retail. This is a fantastic opportunity to be part of a highly collaborative, forward-thinking technology organisation where your work directly contributes to keeping critical systems running smoothly for our customers.
Every day brings new challenges, new technologies, and the chance to make a real impact. In this role, you'll manage incidents from start to finish, ensuring tickets are logged, prioritised and resolved within agreed SLAs. You'll work closely with technical teams, partners and customers, providing regular service reporting while helping to deliver an outstanding managed service experience.
Experience Required:
- Experience in a Service Desk, Operations or Managed Services environment
- Knowledge of ticketing systems (JIRA ideally) and 1st line support processes
- Strong Microsoft 365 skills
- Excellent communication, organisation and problem-solving abilities
- A proactive, customer-focused approach with great attention to detail
- Ability to work independently and as part of a collaborative team
If you're looking for a role where no two days are the same, where you can make a real difference to customers, and where your development truly matters, we'd like to hear from you.
Service Desk Engineer in Milton Keynes employer: Spectrum IT Recruitment Limited
Join our vibrant team at a leading international technology provider in Milton Keynes, where we prioritise employee growth and collaboration. With a strong focus on innovation, we offer competitive salaries, bonuses, and a supportive work culture that encourages continuous learning and development. Here, every day presents new challenges and opportunities to make a significant impact across various sectors, ensuring your contributions are valued and recognised.
Contact Details:
Spectrum IT Recruitment Limited Recruitment Team
