At a Glance
- Tasks: Support and maintain mission-critical systems while resolving complex technical issues.
- Company: Join a dynamic team focused on innovation and continuous improvement.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Exciting opportunity to work with cutting-edge technologies and enhance your career.
- Why this job: Make a real impact by solving high-impact issues in a 24/7 service environment.
- Qualifications: 3-5 years in third-line IT support with strong programming skills.
The predicted salary is between 45000 - 50000 £ per year.
We're looking for a Third Line Support Engineer to support and maintain mission-critical systems across cloud, on-premise, and front-end environments. This is a hands-on role focused on resolving complex issues, maintaining system performance, and contributing to continuous improvement within a 24/7 service environment. You will be an experienced third line engineer who thrives on solving complex technical problems. You take ownership of escalations, work confidently across multiple platforms, and communicate effectively with both technical and non-technical stakeholders.
Key Requirements
- 3-5 years' experience in a third-line IT support role
- Strong programming knowledge (JavaScript, Python, React, Node)
- Good working knowledge of Linux and AWS
- Experience with AWS Lambda and/or Bash scripting
- Familiarity with API management tools
- Strong understanding of ITIL frameworks
- Proven troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to work independently and manage multiple priorities
- Full UK driving licence
Desirable:
- Experience with Technology Enabled Care Services (TECS) or SmartTEC systems
- AWS and/or relevant technical certifications (e.g. ITIL, CompTIA, CCNP)
- Hands-on use of Wireshark, SIP traces, or packet analysis tools
- Understanding of VoIP/SIP, TCP/IP, DNS, DHCP, VLANs, and firewall configurations
- Experience with telecare platforms, IoT systems, or digital alarm receivers
- Background in customer-facing technical roles
- Passion for innovation, automation, and continuous improvement
You'll act as the escalation point for complex incidents, supporting Tier 1 and Tier 2 teams while leading third-line support activities. You'll diagnose and resolve high-impact issues, perform root cause analysis, and help prevent recurring problems. You'll work across cloud and on-prem environments, supporting infrastructure, applications, and integrations. The role also involves contributing to system improvements, supporting deployments, and ensuring service continuity.
If you're a skilled Third Line Support Engineer looking to work on complex systems and make a real impact, we'd encourage you to apply.
Third Line Support Engineer in London employer: Spectrum IT Recruitment Limited
Join a compassionate global charity that not only prioritises animal welfare but also fosters a collaborative and innovative work culture. As a Full Stack Developer, you'll have the opportunity to grow your skills while contributing to meaningful projects that make a real difference in the lives of animals. With a strong emphasis on employee development and a supportive environment, this role offers unique advantages for those looking to combine their passion for technology with a noble cause.
Contact Details:
Spectrum IT Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Third Line Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Spectrum IT Recruitment Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Spectrum IT Recruitment Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Spectrum IT Recruitment Limited!
✨Direct Apply to Spectrum IT Recruitment Limited
Let's not forget to apply directly through the Spectrum IT Recruitment Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Third Line Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Spectrum IT Recruitment Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Spectrum IT Recruitment Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Spectrum IT Recruitment Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
