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- Tasks: Support PCs, laptops, mobile devices, and network infrastructure while working on exciting IT projects.
- Company: Join a busy and growing company based in Portsmouth with a vibrant work culture.
- Benefits: Enjoy a competitive salary, 5% bonus, up to 30 days holiday, and hybrid work options.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in IT support.
- Qualifications: Experience in 1st/2nd line support, Windows 10, Active Directory, and Office 365 is essential.
- Other info: This role offers the flexibility of working from home two days a week.
The predicted salary is between 30000 - 42000 £ per year.
We have an opportunity for an experienced IT Service Desk Analyst to join a busy and growing company where you get the chance to work on IT projects as well as day-to-day support tasks.
This IT Service Desk Analyst role offers a competitive salary with benefits including 5% Bonus, up to 30 days holiday, up to 15% pension, a Car scheme, Life Assurance, and much more.
With their office in Portsmouth, this is a hybrid role with the possibility to work 2 days a week from home.
You will be working on a Service Desk supporting PCs, laptops, mobile devices, network, and telecoms infrastructure, escalating to 3rd line if required.
The successful IT Service Desk Analyst will have experience of:
- 1st / 2nd line support
- Windows 10 Operating system
- Support mobile devices
- Active Directory
- Office 365
- Dynamics 365
If you are an experienced IT Support Analyst / IT Service Desk Analyst and would like to apply for this position, please email your CV to or hit apply.
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
IT Support Analyst in Portsmouth employer: Spectrum It Recruitment Limited
Contact Detail:
Spectrum It Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Portsmouth
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10, Active Directory, and Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved IT issues in the past. This could involve troubleshooting a network problem or assisting a colleague with software installation.
✨Tip Number 3
Since this role involves both day-to-day support and IT projects, be ready to discuss your experience in managing multiple tasks. Highlight any relevant project work that demonstrates your ability to balance support duties with project responsibilities.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Understanding their approach to IT support and customer service can help you tailor your responses in the interview, showing that you're a good fit for their team.
We think you need these skills to ace IT Support Analyst in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 1st and 2nd line support, Windows 10, mobile devices, Active Directory, Office 365, and Dynamics 365. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that explains why you are a great fit for the IT Support Analyst role. Mention your relevant experience and how it aligns with the company's needs, particularly in supporting PCs, laptops, and telecoms infrastructure.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've successfully resolved IT issues in the past. This will demonstrate your ability to handle day-to-day support tasks effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Analyst.
How to prepare for a job interview at Spectrum It Recruitment Limited
✨Know Your Technical Stuff
Make sure you're well-versed in the technologies mentioned in the job description, like Windows 10, Active Directory, and Office 365. Brush up on common issues and solutions related to these systems, as you may be asked to troubleshoot during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your analytical thinking and ability to work under pressure.
✨Understand the Company Culture
Research the company and its values before the interview. Understanding their culture will help you tailor your responses and show that you're a good fit for their team, especially in a hybrid work environment.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team's current projects or challenges they face. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
