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- Tasks: Manage IT service performance and ensure reliability across critical services.
- Company: Innovative organisation focused on excellence and collaboration.
- Benefits: Opportunities for professional development and a supportive work environment.
- Other info: Join a team that values continuous learning and innovation.
- Why this job: Make a tangible impact in IT service management and enhance service resilience.
- Qualifications: Experience with AWS, Azure, ITIL certification, and strong analytical skills.
The predicted salary is between 55000 - 65000 £ per year.
Requirements
- Must have:
- Experience managing capacity and performance in IT environments
- Hands-on experience with AWS and Azure
- Strong knowledge of ITIL v3/v4 (certification required)
- Experience with monitoring/observability tools (e.g. Zabbix, Grafana, Kibana, OpenSearch)
- Knowledge of Windows and Linux server environments
- Scripting skills (e.g. Python, PowerShell, Node.js)
- Experience integrating data via APIs, webhooks, or messaging
- Strong analytical, problem-solving, and stakeholder management skills
- DevOps exposure
- Network infrastructure and communications protocols knowledge
- Experience with social alarm platforms
Responsibilities
- Take ownership of performance, capacity, and resilience across critical IT services
- Focus on keeping customer-facing services fast, reliable, and observable
- Lead observability across services, ensuring effective monitoring and actionable insights
- Manage capacity and performance through forecasting and trend analysis
- Identify risks early and drive improvements
- Ensure resilience and availability are built into services from the outset
- Support continuity planning and risk management
- Work closely with technical teams and stakeholders to resolve issues
- Deliver ongoing service improvements
We are seeking an IT Service Performance & Reliability Manager to join our team and play a crucial role in enhancing service performance and resilience. Our organization is dedicated to innovation and excellence, offering a collaborative work environment where your contributions will have a meaningful impact. We encourage continuous learning and provide opportunities for professional development. If you are passionate about IT service management and want to make a tangible difference, we invite you to apply.
IT Service Performance Manager employer: Spectrum IT Recruitment Limited
Contact Detail:
Spectrum IT Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Performance Manager
✨Tip Number 1
Network, network, network! Reach out to folks in the industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Service Performance Manager role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and knowledge of tools like AWS, Azure, and monitoring platforms. We recommend doing some mock interviews with friends or using online resources to get comfortable with common questions.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve improved performance or resolved issues in IT environments. We want to hear about your hands-on experience and how you’ve made a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our innovative team.
We think you need these skills to ace IT Service Performance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with AWS, Azure, and ITIL. We want to see how your skills match the job description, so don’t be shy about showcasing your hands-on experience and relevant certifications!
Showcase Your Skills: When writing your application, emphasise your analytical and problem-solving skills. We’re looking for someone who can manage capacity and performance effectively, so give us examples of how you’ve done this in the past.
Be Specific About Tools: Mention any monitoring or observability tools you’ve used, like Zabbix or Grafana. We love seeing candidates who are familiar with these tools, so make sure to include them in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Spectrum IT Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of AWS, Azure, and ITIL v3/v4. Be ready to discuss your hands-on experience with these technologies and how you've used them in past roles. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical and problem-solving abilities. Think of specific situations where you identified risks or drove improvements in service performance. Use metrics or outcomes to demonstrate your impact, as this will resonate well with the interviewers.
✨Demonstrate Your Scripting Savvy
Since scripting skills are a must-have, be ready to discuss your experience with Python, PowerShell, or Node.js. You might even want to prepare a small example or two of how you've used scripts to automate tasks or improve processes in your previous roles.
✨Engage with Stakeholders
Highlight your experience in stakeholder management during the interview. Share stories about how you've collaborated with technical teams and other stakeholders to resolve issues or implement changes. This will show that you understand the importance of communication and teamwork in IT service management.