At a Glance
- Tasks: Lead and enhance IT operations, manage a technician, and improve service delivery.
- Company: A family-owned business with a strong culture and significant growth.
- Benefits: Competitive salary up to £70,000 and a comprehensive benefits package.
- Other info: Join a dynamic team focused on improving technology support across the business.
- Why this job: Take ownership of IT operations and make a real impact in a supportive environment.
- Qualifications: Experience in IT operations, Microsoft 365, Azure, and strong communication skills.
The predicted salary is between 70000 - 70000 £ per year.
A growing, family-owned business is investing in IT operations and needs someone who can bring structure, pace and confidence to how technology supports the wider organisation. This is a hands-on IT Operations Manager role with real ownership. You will run day-to-day IT, manage one internal technician, work with external IT suppliers and improve how IT requests are triaged, prioritised and delivered.
The company is a long-established business and has grown significantly in recent years, including through acquisition, and is expected to reach close to £50m turnover this year. Despite that growth, it remains a family-owned business with a strong focus on culture, relationships and being a good place to work.
You will report to the CFO and take ownership of IT operations across the business. The immediate focus will be improving day-to-day service delivery, clearing a backlog of IT requests, creating better structure around triage and prioritisation, and building confidence in how IT supports users. You will manage one internal IT technician and work closely with several external vendors and specialist partners. You will also work alongside the Technology and Transformation team where BAU IT and wider business change overlap.
What you'll be doing:
- Running and improving the day-to-day IT function
- Managing one internal IT technician
- Improving ticket triage, prioritisation and communication
- Managing external IT suppliers, MSPs and specialist partners
- Supporting Microsoft 365, Azure, Entra ID, networking and core infrastructure
- Providing hands-on technical support where needed
- Supporting system updates, changes and service improvements
- Improving IT processes, reporting and user confidence
- Ensuring new systems and changes are ready to move into BAU support
What they are looking for:
You'll need experience in IT operations, IT service management, infrastructure management, service delivery or senior IT support. Essential experience includes:
- IT operations or senior IT support management
- Microsoft 365, Azure and Entra ID
- General networking knowledge, including TCP/IP, DNS, DHCP, firewalls, WAN and LAN
- Supplier, MSP or contractor management
- Improving IT processes, service levels and user experience
- Clear communication with both technical and non-technical stakeholders
- A practical, hands-on approach
Useful experience includes AWS, NetSuite or wider ERP systems, ITIL, Microsoft certifications or working alongside transformation/project teams. This role would suit someone who enjoys taking ownership, bringing structure to a busy IT environment and building confidence in how technology supports the wider business. Salary up to £70,000, plus benefits package.
IT Operations Manager employer: Spectrum IT Recruitment Limited
As a family-owned business located in Petersfield, Hampshire, we pride ourselves on our strong culture and commitment to employee well-being. With a focus on personal relationships and professional growth, we offer a supportive environment where you can take ownership of your role as IT Operations Manager, driving meaningful improvements in our IT services. Join us to be part of a growing team that values your contributions and fosters a collaborative atmosphere, all while enjoying a competitive salary and benefits package.
Contact Details:
Spectrum IT Recruitment Limited Recruitment Team
