Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the charge in enhancing IT service performance and reliability for customer-facing services.
- Company: Join a forward-thinking tech company dedicated to continuous improvement and innovation.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Collaborate with dynamic teams and tackle exciting challenges in a supportive environment.
- Why this job: Make a real difference by ensuring services are fast, reliable, and resilient.
- Qualifications: Experience in IT performance management, AWS/Azure, and ITIL certification required.
The predicted salary is between 60000 - 80000 £ per year.
We're seeking an IT Service Performance & Reliability Manager to take ownership of performance, capacity, and resilience across critical IT services. This role focuses on keeping customer-facing services fast, reliable, and fully observable, while driving continuous improvement.
You will lead observability across services, ensuring effective monitoring and actionable insights. You'll manage capacity and performance through forecasting and trend analysis, identifying risks early and driving improvements. Ensure resilience and availability are built into services from the outset, while supporting continuity planning and risk management. Working closely with technical teams and stakeholders, you'll help resolve issues and deliver ongoing service improvements.
Key Requirements
- Experience managing capacity and performance in IT environments
- Hands-on experience with AWS and Azure
- Strong knowledge of ITIL v3/v4 (certification required)
- Experience with monitoring/observability tools (e.g. Zabbix, Grafana, Kibana, OpenSearch)
- Knowledge of Windows and Linux server environments
- Scripting skills (e.g. Python, PowerShell, Node.js)
- Experience integrating data via APIs, webhooks, or messaging
- Strong analytical, problem-solving, and stakeholder management skills
Desirable:
- DevOps exposure
- Network infrastructure and communications protocols knowledge
- Experience with social alarm platforms
If you're looking for a role where you can make a tangible impact on service performance and resilience, we encourage you to apply.
IT Service Performance & Reliability Manager in Hampshire employer: Spectrum IT Recruitment Limited
Contact Detail:
Spectrum IT Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Performance & Reliability Manager in Hampshire
✨Tip Number 1
Network with industry professionals! Attend meetups, webinars, or online forums related to IT service management. Engaging with others in the field can lead to valuable connections and job opportunities.
✨Tip Number 2
Showcase your skills through projects! If you’ve worked on performance monitoring or capacity planning, create a portfolio that highlights your achievements. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to IT service performance and reliability. Think about how you can demonstrate your hands-on experience with AWS, Azure, and monitoring tools like Grafana or Zabbix.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals who can make an impact. Your next opportunity could be just a click away, so get your application in!
We think you need these skills to ace IT Service Performance & Reliability Manager in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with capacity and performance management in IT environments. We want to see how your skills align with the role, so don’t be shy about showcasing your hands-on experience with AWS, Azure, and monitoring tools.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about service performance and resilience. Share specific examples of how you've driven improvements in past roles, and let us know how you can make an impact at StudySmarter.
Show Off Your Technical Skills: Don’t forget to mention your scripting skills and knowledge of server environments. We love candidates who can integrate data via APIs and have experience with observability tools. Make sure these skills are front and centre in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Spectrum IT Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of AWS, Azure, and the monitoring tools mentioned in the job description. Be ready to discuss how you've used these technologies in past roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical and problem-solving abilities. Think about specific instances where you've successfully managed capacity and performance, and be ready to explain your thought process and the outcomes.
✨Demonstrate Stakeholder Management
Since this role involves working closely with technical teams and stakeholders, come prepared with examples of how you've effectively communicated and collaborated with different groups. Highlight any experience you have in resolving conflicts or driving improvements through teamwork.
✨Emphasise Continuous Improvement
Be ready to discuss your approach to continuous improvement in IT services. Share any strategies you've implemented in the past to enhance service performance and resilience, and how you measure success in those initiatives.