At a Glance
- Tasks: Provide top-notch support for business-critical applications and troubleshoot client issues.
- Company: Dynamic tech company in Fareham, offering hybrid working.
- Benefits: Career progression, training opportunities, and a supportive team environment.
- Other info: Exciting opportunity to learn and grow in a fast-paced tech environment.
- Why this job: Join a collaborative team and make a real difference in application support.
- Qualifications: Experience in application support and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a driven Application Support Engineer to join my client and help deliver exceptional support for business-critical applications. If you enjoy problem-solving, working with clients, and collaborating with developers to deliver real solutions, this could be the role for you.
What You'll Be Doing:
- Providing technical support and resolving application issues within agreed SLAs
- Troubleshooting and managing client tickets from start to resolution
- Working closely with stakeholders, analysts, and developers
- Communicating clearly with clients and delivering excellent customer service
- Gathering requirements for system changes (RFCs) and supporting their delivery
- Testing, documenting, and supporting application updates
- Assisting with debugging and implementing improvements (training provided)
- Contributing to team development and continuous improvement initiatives
Skills Required:
Essential:
- Experience in application/software support
- Strong problem-solving and analytical skills
- Excellent communication (technical & non-technical)
- High attention to detail and organisation
- Self-motivated with a willingness to learn
Highly Desirable:
- Knowledge of Agile, DevOps, and software lifecycle
- Understanding of APIs
- Experience with tools like Postman or XMLSpy
- Exposure to C#, SQL, JSON, JavaScript, HTML, IIS, SQL Server
- Familiarity with Visual Studio, Azure DevOps, Git
If you have the skills and ambition required and want to join a company that can offer career progression opportunities, then please send your CV to Spectrum IT Recruitment (South) Limited.
Application Support Engineer in Hampshire employer: Spectrum IT Recruitment Limited
Join a dynamic team as an Application Support Engineer in Fareham, Hampshire, where you'll enjoy a hybrid working model that promotes work-life balance. Our company fosters a collaborative culture, offering ample opportunities for professional growth and development, while ensuring you are supported in delivering exceptional service to our clients. With a focus on continuous improvement and innovation, this role provides a meaningful chance to make a real impact within the organisation.
Contact Details:
Spectrum IT Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in application support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled tricky application issues. This will demonstrate your analytical abilities and make you stand out.
✨Tip Number 3
Practice your communication game! Since you'll be dealing with clients and developers, being able to explain technical stuff in simple terms is key. Try role-playing scenarios with a friend to sharpen your skills.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Application Support Engineer in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in application support and problem-solving. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Show Off Your Communication Skills:Since you'll be working closely with clients and developers, it's crucial to demonstrate your excellent communication abilities. Use clear language in your application to show us you can bridge the gap between technical and non-technical discussions.
Highlight Your Technical Know-How:If you've got experience with tools like Postman or languages like C# and SQL, make sure to mention them! We love seeing candidates who are familiar with the tech stack we use, so don’t hold back on your technical skills.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Spectrum IT Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around application support. Familiarise yourself with the tools mentioned in the job description, like Postman and SQL. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled tricky issues in the past. Think about specific situations where you resolved application problems or improved processes. This will demonstrate your analytical skills and ability to work under pressure, which are key for this role.
✨Communicate Like a Pro
Since you'll be working closely with clients and developers, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable. Clear communication is essential, so make sure you can convey your thoughts effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
