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For Companies At a Glance
- Tasks: Provide top-notch technical support and build strong customer relationships.
- Company: Join a leading UK & Global engineering client in a vibrant office.
- Benefits: Full-time, permanent role with opportunities for growth and learning.
- Why this job: Be a problem solver and make a real difference in customer experiences.
- Qualifications: Engineering qualification or relevant experience in customer service.
- Other info: Dynamic environment with a focus on teamwork and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Spectrum IT are working closely with a UK & Global engineering client to hire an experienced Technical Support person to join them in their busy Whiteley office. This is a fulltime, permanent role and office based Monday to Friday at our clients Whiteley site.
As the Technical Support Analyst you will provide a comprehensive service to global customers. You will take on technical support responsibilities for installed machines and upgrades whilst developing good customer relationships with new and existing customers. This role is pivotal in promoting a positive customer experience to help drive efficiencies and improve revenue sales. There will be a lot to learn and will be well suited to a natural problem solver. If you pride yourself on giving great customer service, are open to learning and love a challenge - this could be the new role for you.
Key Responsibilities
- Own customer support requests, focus on deciding the most effective response and allocation of tasks as necessary to the most appropriate team members.
- Champion ticket activity: Ensure all customer related action is logged and handled through the ticketing system, in line with service level agreement guidelines.
- Ensure customers are kept appraised of any changes/developments via ticketing systems.
- Build a strong rapport with customers to create a better understanding of their requirements.
- Liaise with other internal departments, following the defined processes to ensure timely customer resolutions and customer satisfaction.
- Support the customer service team with quoting and raising sales orders when required, ensuring orders are shipped with the correct documentation and fixings.
- Identify opportunities for additional spare parts, equipment, upgrades, or service contracts for customers where possible.
- Collect and manage customer feedback through post-service surveys.
Skills & Experience
- Hold a relevant Engineering qualification or equivalent engineering sector work experience.
- Experience in some form of customer service-related role.
Technical Engineering Support in Fareham employer: Spectrum It Recruitment Limited
Contact Detail:
Spectrum It Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Engineering Support in Fareham
✨Tip Number 1
Get to know the company inside out! Research their products, services, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for common interview questions but also think outside the box. Be ready to discuss how you’d handle specific technical challenges or customer service scenarios. Show them you’re a problem solver who thrives under pressure!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you fresh in their minds. Plus, it shows you’re keen and professional!
We think you need these skills to ace Technical Engineering Support in Fareham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant engineering qualifications and customer service experience. We want to see how your skills match the Technical Support role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer service and how you can contribute to our team. Keep it friendly and professional – we love a good story!
Showcase Your Technical Skills: In your application, mention any specific technical skills or tools you’ve used in previous roles. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Spectrum It Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of the role. Familiarise yourself with the types of machines and upgrades you'll be supporting. Being able to discuss specific technologies or troubleshooting methods will show that you're not just a problem solver, but a knowledgeable one.
✨Showcase Your Customer Service Skills
Since this role is all about building relationships with customers, prepare examples of how you've provided excellent customer service in the past. Think of situations where you turned a negative experience into a positive one, as this will highlight your ability to handle challenges effectively.
✨Familiarise Yourself with Ticketing Systems
Understanding how ticketing systems work is crucial for this position. If you have experience with any specific systems, mention them. If not, do a bit of research on common ticketing software and be ready to discuss how you would manage customer requests efficiently.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
