At a Glance
- Tasks: Lead and improve a busy customer support team in telecoms.
- Company: Ambitious telecoms and digital services business with strong growth plans.
- Benefits: Competitive salary of £50,000 plus benefits and career growth opportunities.
- Other info: Office-based role with Monday to Friday hours and potential for out-of-hours oversight.
- Why this job: Make a visible impact by enhancing team performance and customer satisfaction.
- Qualifications: Experience managing customer support teams in telecoms and VoIP environments.
The predicted salary is between 50000 - 50000 £ per year.
A well-funded and ambitious telecoms and digital services business is looking for a Customer Service Manager to lead and improve a busy customer support team.
You will manage a team of 9 support executives handling VoIP, telecoms and customer service queries, bringing structure, accountability and stronger performance management into an already experienced team. This role is less about being deeply technical and more about running an efficient, high-performing support function. You will oversee KPIs, ticket volumes, escalations, SLAs and team output while helping introduce better processes, reporting and operational rigour.
What we're looking for:
- Experience managing a customer support or service desk team
- Background in telecoms support environments working with VoIP, broadband, ISPs
- Comfortable managing KPIs, ticket queues and team performance
- Strong-minded and confident dealing with customers and escalations
- Organised, pragmatic and process-driven
- Understanding of VoIP / telecoms terminology such as CDRs is helpful
The business has an established customer base, a capable support team, and strong growth plans. This is an opportunity to come in, take ownership and make a visible impact quickly. This is an office-based role, Monday-Friday, with oversight of out-of-hours support operations.
If you are looking for a company you can invest and grow with, this one has great potential.
Locations
Customer Service Manager - Telecoms in Eastleigh, Hampshire employer: Spectrum IT Recruitment Limited
Join a dynamic and ambitious telecoms and digital services business in Southampton, where you can lead a dedicated customer support team and make a tangible impact on service delivery. With a strong focus on employee growth, a supportive work culture, and competitive benefits, this company offers an excellent environment for those looking to advance their careers while contributing to a thriving organisation. Embrace the opportunity to shape processes and drive performance in a role that values your leadership and expertise.
Contact Details:
Spectrum IT Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager - Telecoms in Eastleigh, Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecoms industry, especially those who might know about openings. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of VoIP and telecoms terminology. Being able to speak the lingo will show you're serious about the role and ready to hit the ground running.
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've improved team performance or handled escalations effectively. We want to see how you can bring structure and accountability to the team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Manager - Telecoms in Eastleigh, Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Manager role. Highlight your experience in managing support teams, especially in telecoms or VoIP environments. We want to see how your skills align with our needs!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve improved team performance or customer satisfaction in previous roles. We love seeing results!
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforward communication, so avoid jargon unless it’s relevant to the telecoms industry. Make it easy for us to see why you’re a great fit!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Spectrum IT Recruitment Limited
✨Know Your Stuff
Familiarise yourself with VoIP and telecoms terminology. Brush up on key concepts like CDRs, SLAs, and KPIs. This will not only help you answer technical questions but also show that you're genuinely interested in the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a customer support team in the past. Highlight your experience in improving team performance and handling escalations. Be ready to discuss specific strategies you've implemented to enhance efficiency.
✨Be Process-Driven
Since the role focuses on operational rigour, come prepared to discuss how you’ve introduced better processes in previous roles. Think about how you can bring structure and accountability to the team and be ready to share your ideas.
✨Demonstrate Customer-Centricity
Emphasise your approach to customer service. Prepare to talk about how you handle difficult situations and ensure customer satisfaction. Show that you understand the importance of maintaining strong relationships with customers, especially in a telecoms environment.
