At a Glance
- Tasks: Provide top-notch support for business-critical applications and troubleshoot client issues.
- Company: Join a dynamic tech company in Fareham with a focus on collaboration.
- Benefits: Competitive salary, hybrid working, and opportunities for career progression.
- Other info: Great environment for learning and professional growth.
- Why this job: Make a real impact by solving problems and enhancing user experiences.
- Qualifications: Experience in application support and strong problem-solving skills required.
The predicted salary is between 30000 - 35000 £ per year.
We're looking for a driven Application Support Engineer to join my client and help deliver exceptional Application Support for business-critical applications. If you enjoy problem-solving, working with clients, and collaborating with developers to deliver real solutions, this could be the role for you.
What You'll Be Doing:
- Providing technical support and resolving application issues within agreed SLAs
- Troubleshooting and managing client tickets from start to resolution
- Working closely with stakeholders, analysts, and developers
- Communicating clearly with clients and delivering excellent customer service
- Gathering requirements for system changes (RFCs) and supporting their delivery
- Testing, documenting, and supporting application updates
- Assisting with debugging and implementing improvements (training provided)
- Contributing to team development and continuous improvement initiatives
Skills Required:
Essential:
- Must have commercial experience in application/software support
- Strong problem-solving and analytical skills
- Excellent communication (technical & non-technical)
- High attention to detail and organisation
- Self-motivated with a willingness to learn
Highly Desirable:
- Exposure to C#, SQL, JSON, JavaScript, HTML, IIS, SQL Server
- Knowledge of Agile, DevOps, and software lifecycle
- Understanding of APIs
- Experience with tools like Postman or XMLSpy
- Familiarity with Visual Studio, Azure DevOps, Git
If you have the skills and ambition required and want to join a company that can offer career progression opportunities, then please send your CV to Spectrum IT Recruitment (South) Limited.
Application Support Engineer employer: Spectrum It Recruitment Limited
As a Senior Site Reliability Engineer at our Southampton HQ, you'll join a forward-thinking company that values innovation and employee growth. We offer a dynamic work culture with hybrid working options, competitive benefits including private medical insurance and life insurance, and opportunities to enhance your skills in cutting-edge technologies like AWS and Kubernetes. Our commitment to fostering a collaborative environment ensures that you can thrive while contributing to impactful projects that enhance customer experiences globally.
Contact Details:
Spectrum It Recruitment Limited Recruitment Team
