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For Companies At a Glance
- Tasks: Provide top-notch IT support via phone and email while helping customers solve their tech issues.
- Company: Join a thriving company focused on exceptional customer service and growth in the tech industry.
- Benefits: Enjoy a supportive culture, training opportunities, and clear paths for career progression.
- Why this job: Perfect for those wanting to develop skills in a dynamic environment with a strong team spirit.
- Qualifications: Experience in 1st/2nd line support and knowledge of Office 365, Azure, and networking essentials required.
- Other info: Applicants must be based in the UK; this role is ideal for tech enthusiasts looking to advance.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of customer service is pivotal towards their Managed Services offerings, therefore the successful candidate will be a strong communicator via email and phone with a person-centred approach. If you are looking to join a company where you can grow, develop your skills and build a long-term career, this is the opportunity for you!
Essential Requirements
- Experience in a 1st / 2nd line support capacity - telephone, email etc.
- Office 365 / Azure
- Active Directory
- Exchange
- Networking - DNS, Firewalls, Routers
- Customer focused
Desired Skills
- Certifications - MCITP, CompTIA, Network+
- Experience in an MSP environment
- Telco exposure
The company offers a great company culture, paired with training and opportunities for progression. Applicants must be based in the UK.
2nd Line IT Support Advisor in Exeter employer: Spectrum It Recruitment Limited
Contact Detail:
Spectrum It Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Advisor in Exeter
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Azure, and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical competence.
✨Tip Number 2
Brush up on your customer service skills, as this role emphasises a person-centred approach. Prepare examples of how you've successfully resolved customer issues in the past, showcasing your communication skills and ability to empathise with users.
✨Tip Number 3
If you have any relevant certifications like MCITP or CompTIA, be ready to discuss them in detail. Highlighting your qualifications can set you apart from other candidates and show your commitment to professional development.
✨Tip Number 4
Research the company culture and values before your interview. Understanding their focus on growth and training will allow you to tailor your responses to align with their goals, making you a more attractive candidate.
We think you need these skills to ace 2nd Line IT Support Advisor in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support. Emphasise your skills with Office 365, Azure, Active Directory, and any relevant networking knowledge. Use specific examples to demonstrate your customer service abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and person-centred approach. Mention why you are interested in this role and how your background aligns with the company's values and growth opportunities.
Highlight Relevant Certifications: If you have certifications like MCITP, CompTIA, or Network+, make sure to include them prominently in your application. This will help you stand out as a qualified candidate for the technical aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in an IT support role.
How to prepare for a job interview at Spectrum It Recruitment Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with Office 365, Azure, and Active Directory during the interview. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, as this will demonstrate your capability in a 2nd line support role.
✨Emphasise Customer Service
Since the company values high levels of customer service, share examples of how you've provided excellent support in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses and show your person-centred approach.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common IT issues you’ve encountered and how you resolved them, particularly in a Managed Services Provider (MSP) environment, as this will be relevant to the role.
✨Research the Company Culture
Take some time to understand the company's culture and values. Being able to articulate why you want to work there and how you align with their mission will set you apart from other candidates and show your genuine interest in the position.
