At a Glance
- Tasks: Provide technical support to clients via email, phone, or face-to-face.
- Company: Vibrant digital agency experiencing rapid growth in the tech sector.
- Benefits: Dynamic work environment with diverse technology and client interactions.
- Other info: Office-based role with occasional travel to client sites.
- Why this job: Join a fast-paced team and tackle exciting tech challenges every day.
- Qualifications: Customer service experience and knowledge of Microsoft systems required.
The predicted salary is between 30000 - 40000 £ per year.
We are working alongside a vibrant digital agency who provide a range of software, hardware, and hosting solutions to clients across the UK. They have been going through a period of rapid growth and have a large ongoing demand for continued support services.
The role of IT Support engineer is varied; you will be providing technical support via email, phone or face to face on a client site. You will experience a diverse technology stack where no two days will be the same.
Key Skills:- Full UK driving licence
- Customer service experience
- Able to provide a high standard of customer service
- Knowledge of Microsoft server and desktop operating systems
- Basic networks diagnostics and troubleshooting skills
- Commercial experience working with Azure
- Remote access VPN Setup
- Experience with Microsoft Office 365 administration
- Exemplary telephone manner
- Microsoft certifications
- Knowledge of VMWare & Hyper-V deployment
- WAN, LAN, WLAN, NAT, Firewalls
- MS Exchange 2010 - 2016 administration
- Previous experience working in an agency or MSP
- Telephony administration exposure
If you are interested in this role and have the skills required, please contact 02380 765 303 or send your CV to us. Please note this role is office based and candidates must be able to commute to the office on a daily basis and occasional travel to customer sites as required by their employer.
2nd Line Engineer employer: Spectrum IT Recruitment Limited
Join a dynamic digital agency that thrives on innovation and collaboration, offering a supportive work culture where your technical skills can flourish. With a commitment to employee growth, you'll have access to ongoing training and development opportunities, all while working in a vibrant environment that values diversity in technology and teamwork. Located in the heart of the UK, this role not only provides a chance to engage with a variety of clients but also fosters a sense of community among colleagues.
Contact Details:
Spectrum IT Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Engineer
✨Tip Number 1
Get to know the company! Research their projects and values so you can tailor your conversations. When you show genuine interest, it makes a great impression.
✨Tip Number 2
Practice your technical skills! Brush up on Microsoft server and desktop operating systems, and be ready to discuss your troubleshooting experiences. Confidence in your abilities will shine through.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your customer service experience and any technical skills that match what we're looking for, like Microsoft server knowledge or Azure experience.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the 2nd Line Engineer role. Mention specific examples of how you've provided excellent support in the past and how you can bring that to our team.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, make sure your application showcases your exemplary telephone manner and customer service skills. We want to see that you can communicate effectively, whether it's in writing or over the phone.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Spectrum IT Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft server and desktop operating systems, as well as basic network diagnostics. Be ready to discuss your experience with Azure and Office 365 administration, as these are key areas for the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, be prepared to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you resolved issues effectively and maintained a positive relationship with clients.
✨Practice Your Communication Style
An exemplary telephone manner is crucial for this position. Practise explaining technical concepts in simple terms, as you may need to communicate with clients who aren't tech-savvy. Role-playing with a friend can help you refine your approach.
✨Get Familiar with the Company Culture
Research the digital agency's values and recent projects. Understanding their culture will help you tailor your responses during the interview and show that you're genuinely interested in being part of their team.
