Customer Service Advisor in Manchester

Export Customer Service Advisor

We are now looking for an Export Customer Service Advisor to join our Operations team and help support our export and domestic customer base.

The Role

At Spectrum Brands, you’ll join a global organisation with a strong emphasis on teamwork, continuous improvement, and delivering exceptional experiences across the supply chain. Our Operations and HPC teams work cross‑functionally and internationally, giving you exposure to a broad range of stakeholders and development opportunities.

You’ll be part of a business that is continually evolving, modernising processes, enhancing systems, and driving operational excellence. This is an exciting role for someone who thrives on variety, responsibility, and delivering great customer outcomes.

• Act as the primary operational contact for export customers, providing exceptional service and timely support.
• Process and manage export orders — plus selected UK domestic orders, ensuring accuracy, compliance, and smooth end‑to‑end execution.
• Work closely with Planning, Sales, and Transport teams across the UK & Europe to ensure on‑time, in‑full delivery.
• Maintain precise order records and update internal systems to track status, changes, and delivery timelines.
• Communicate proactively with customers regarding order status, shipping updates, potential delays, and delivery confirmations.
• Build a strong understanding of customer‑specific requirements to consistently meet and exceed expectations.
• Identify, escalates, and resolve potential delivery or service issues before they impact the customer.
• Contribute to a seamless service experience through strong communication, organisational skills, and attention to detail.
• Ensure compliance with international trade regulations, export documentation requirements, and internal quality standards.
• Proactively identify opportunities to streamline workflows, strengthen process controls, and improve overall operational efficiency.

Skills & Experience

• B2B customer service experience, ideally handling order processing from end to end.
• Strong knowledge of delivery, haulage, transport, and logistics processes, including export operations.
• Experience in FMCG or fast‑paced operational environments is highly desirable.
• Good working knowledge of Microsoft Excel.
• Experience with SAP or similar ERP systems is a strong advantage.
• Comfortable navigating IT systems and willing to embrace new technologies as the logistics landscape becomes increasingly digital.
• Excellent written and verbal communication skills with a high level of accuracy and attention to detail.
• Positive, proactive attitude with a solutions‑focused approach.
• Ability to stay organised, multi‑task effectively, and adapt to shifting priorities.

Benefits

• 25 days holiday + Bank holidays, with option to buy additional 5
• Company Pension – up to 9% matched employer contribution
• Life Assurance
• Hybrid Working (3 days on site, 2 days WFH)

Seniority level Associate

Employment type Full‑time

Job function Customer Service

Industries Appliances, Electrical, and Electronics Manufacturing

If you’re ready to take the next step in your career and work with trusted global brands, we’d love to hear from you. Apply now!