At a Glance
- Tasks: Provide first-line technical support and troubleshoot IT issues for users.
- Company: Join a stable organisation with state-of-the-art offices in Odiham, Hampshire.
- Benefits: Enjoy 28-33 days annual leave, pension scheme, free Wi-Fi, and on-site parking.
- Other info: Flexible working hours and opportunities for travel within the UK and internationally.
- Why this job: Kickstart your IT career and make a real difference in a supportive team.
- Qualifications: Degree in IT or related field, plus relevant certifications and experience.
The predicted salary is between 25000 - 35000 £ per year.
Overview
An IT Support Technician vacancy is available to work in our IT team, at Odiham, Hampshire, UK.
This is a permanent, full‑time position responsible for delivering technical support across the Company, ensuring that IT systems, hardware, software, and network services operate efficiently.
The role primarily provides first‑line support, working closely with the Senior Support Analyst and IT team to resolve technical issues, support IT projects, and contribute to the continuous improvement of IT services.
Responsibilities
- Act as first point of contact for technical support for local and remote users.
- Troubleshoot, repair, and upgrade servers, computers, phones, printers, and other peripheral devices.
- Install software and provide support for products including software and hardware.
- Set up and configure workstations, phones, and other areas for staff.
Qualifications
- Ideally has a degree or equivalent qualification in IT, Computer Science, or a related discipline.
- Ideally has relevant industry certifications such as Comp TIA A+, Network+, Server+, Security, and Microsoft MTA, MCP.
• Has proven skills and experience in IT Support, specifically
- Knowledge of Windows operating systems, Microsoft Office, Active Directory, LAN, VPNs, and security products such as anti‑virus.
- Software troubleshooting and technical support roles.
- Proficiency in network connectivity.
• Has a minimum of one year’s experience in
- Technical support, clients/servers, and applications;
- Client/server administration & management;
- Network connectivity/security administration & support.
- Has excellent customer service skills with the ability to communicate technical information clearly and effectively to end users, and with all levels of staff.
- Is prepared to work outside the standard working hours per week, as may be required, and is prepared to travel, e. g. in the UK and internationally.
- Working Hours
Monday to Friday, nominally 35 hours per week, 7 hours per day, plus a one‑hour unpaid lunch break, 8:00 am to 4:00 pm or 9:00 am to 5:00 pm, as agreed and set with the manager.
Benefits
You will be joining a stable and well‑established organisation, in state‑of‑the‑art offices, offering a very comfortable working environment.
Other benefits include annual leave 28 days rising to 33 days per annum pro‑rata (inclusive of Bank/Public holidays), a work‑related contributory pension scheme, free Wi‑Fi, and on‑site parking.
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IT Support Technician UK in Odiham employer: Spectro | Jet-Care
Join our dynamic IT team in Odiham, Hampshire, where we prioritise employee growth and a supportive work culture. As an IT Support Technician, you'll enjoy a comfortable working environment in state-of-the-art offices, with generous annual leave that increases over time, a contributory pension scheme, and the opportunity to work on diverse technical projects that enhance your skills and career progression.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician UK in Odiham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Spectro | Jet-Care values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Spectro | Jet-Care might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Spectro | Jet-Care!
✨Direct Apply to Spectro | Jet-Care
Let's not forget to apply directly through the Spectro | Jet-Care website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician UK in Odiham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Spectro | Jet-Care.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Spectro | Jet-Care. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Spectro | Jet-Care
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
