At a Glance
- Tasks: Handle customer enquiries, manage contracts, and provide administrative support.
- Company: Join Palace International Ltd., a leader in condition monitoring services since 1976.
- Benefits: Competitive salary, generous annual leave, and a comfortable working environment.
- Other info: Opportunity for growth in a supportive team atmosphere.
- Why this job: Be part of a stable company and make a difference in customer support.
- Qualifications: Enthusiastic, motivated, and good communication skills are essential.
The predicted salary is between 26000 - 26000 £ per year.
Company Overview
Palace International Ltd. (trading as Spectro | Jet-Care) has been at the forefront of condition monitoring services since 1976. Spectro | Jet-Care offer a comprehensive range of services – Oil, Hydraulic Fluid, Fuel, Debris, and Filter Analysis, and Engine Trend Monitoring by Gas Path Analysis (GPA) – all developed to identify operational issues at the earliest possible stage. With 50 years’ experience and specialist knowledge, our unique partnership approach enables clients to rigorously monitor the condition of equipment - clearly, accurately, and efficiently.
Overview and Responsibilities
A Customer Support Administrator vacancy is available at our Odiham offices in Hampshire. This is a permanent, full time position, working primarily in our Sales & Marketing department.
- Deal with day-to-day enquiries concerning current contracts
- Ensure that the contract renewal system is maintained
- Receive and process purchase orders
- Assist with mail-shots, and dispatching information to Customers
- Provide consistent, accurate, and timely support to Customers and members of staff and ensure all forms of communication are answered accurately and efficiently
- Carry out general and routine office duties as required
- Additionally, may be required to provide general administrative support in the Jet-Care, Gas Path Analysis (GPA), part of the business.
Skills
We are looking for applicants who are enthusiastic, motivated, with a willingness to learn, who are able to use their initiative, and think independently. The successful candidate should ideally:
- Have multi-task experience, be able to work in a team, and be a good communicator at all levels
- Have a logical and methodical aptitude with a good standard of written / spoken English, for Customer liaison and preparation of written communication to them
- Be confident with a professional and orderly nature
- Be accurate, have an outgoing personality, and a positive and constructive approach
- Be PC literate, comfortable in electronic file handling, and have experience and a good working knowledge of Microsoft Office, including Word, Excel, and Outlook
- Experience using Sage 200 Professional is an advantage.
- Knowledge of foreign languages, although not essential, may also be an advantage.
Hours and Pay
Salary starts from £26,000 pa, subject to skills, qualifications, and experience. The hours are Monday to Friday, 37½ hours per week, 7½ hours per day, plus a one-hour unpaid lunch break.
Benefits
You will be joining a stable and well-established organisation in state-of-the-art offices offering a very comfortable working environment. Other benefits include annual leave 28 days rising to 33 days pa pro-rata.
Customer Support Administrator in Bardwell employer: Spectro | Jet-Care
At Palace International Ltd. (Spectro | Jet-Care), we pride ourselves on being an excellent employer, offering a supportive and dynamic work culture in our modern Odiham offices. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside generous benefits such as increasing annual leave and a collaborative team environment that values initiative and communication. Join us to be part of a respected company with over 50 years of expertise in condition monitoring services, where your contributions will make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator in Bardwell
✨Tip Number 1
Network like a pro! Reach out to current employees at Palace International Ltd. on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Support Administrators. We should practice our answers, focusing on how our skills match the job description. Confidence is key!
✨Tip Number 3
Show off our enthusiasm! During interviews, let our passion for customer support shine through. Share examples of how we've gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our interest in the role can keep us fresh in their minds. Plus, it shows we’re proactive and keen!
We think you need these skills to ace Customer Support Administrator in Bardwell
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Administrator role. Highlight your relevant experience and skills that match the job description, like your communication abilities and attention to detail.
Show Your Enthusiasm:Let your passion shine through in your application! We love seeing candidates who are motivated and eager to learn. Share examples of how you've tackled challenges or taken initiative in previous roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. Remember, we want to see your personality, so don’t be afraid to let it show while keeping it professional!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Spectro | Jet-Care
✨Know the Company Inside Out
Before your interview, take some time to research Palace International Ltd. and their services. Understanding their condition monitoring services and how they operate will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Customer Support Administrator, communication is key. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your ability to provide accurate and timely support, which is crucial for the role.
✨Demonstrate Your Multi-Tasking Ability
The job requires juggling various tasks, so be ready to discuss your experience with multi-tasking. Share specific instances where you managed multiple responsibilities efficiently, highlighting your organisational skills and ability to prioritise.
✨Familiarise Yourself with Relevant Software
Since the role involves using Microsoft Office and possibly Sage 200 Professional, brush up on these tools before the interview. If you have experience with them, be prepared to discuss how you've used them in previous roles to enhance your productivity.
