Inside Sales Specialist - EMEA in Malvern

Are you looking for a position in which you can fully exploit your commercial, technical and teamwork skills? Do you want to do this in an international, global, but personal and friendly environment? Then this might be your chance to become a part of our innovative and enthusiastic Inside Sales Team in Europe, Middle East and Africa. In this role you will provide critical support to our EMEA (primarily UK and France) marketing and sales business operations, helping us achieve success within those countries. Support will include qualification and progression of initial interest, preparation of budgetary quotations, nurturing of potential sales prospects until they are "sales-ready" and administrative tasks to ensure smooth and efficient business processes.

Responsibilities

• Qualify all incoming leads and distribute them according to established rules and guidelines to the designated Account Manager within the territory.
• Become an expert in Salesforce and other tools that may be used to increase sales effectiveness.
• Embrace new sales strategies/techniques when instructed.
• Be proficient in the features, benefits, specifications, and value propositions of Malvern Panalytical's technical products to converse at the appropriate level with scientists, engineers, and academics in a wide variety of fields and disciplines.
• Maintain long‑term relationships with our existing customers and acquire new customers to nurture in the main areas of particle characterisation: laser diffraction, dynamic light scattering, image analysis, microcalorimetry, XRF, XRD, NIR.
• Provide additional support to the full EMEA Inside Sales team as required.
• Perform within established standards and metrics for the Inside Sales team to ensure targets are met or exceeded.

Qualifications

• You are a commercially savvy individual with a high sense of urgency who is willing to go the extra mile.
• You have excellent verbal, listening, and questioning skills as well as a solid understanding of our products and how they are used in industrial and academic environments.
• You have a Bachelor of Science (B.S.) or higher, or an equivalent combination of education and experience in general Biology, Biochemistry, Chemistry, Physics, Chemical Engineering, and Materials Science.
• Two to four years of related sales/applications experience and/or training.
• Self‑motivation and ambition to grow in the role.
• Experience in technical sales/analytical services (especially within Life Sciences/Pharmaceutical industry preferred).

Benefits

• Competitive Salary + Benefits + 25 holidays (plus Bank holidays) + Pension Scheme.
• Be a part of an ambitious, fast‑growing, international company with a friendly and inclusive culture.
• Drive growth within a leading global organisation whose purpose is to work with our customers and to make the world a better place.
• Be a key member of our team in our amazing Malvern offices, with a hybrid working model.
• Access to an onsite restaurant.
• Gym discounts.
• Volunteering days and much more.

EEO Statement

We encourage applications from underrepresented individuals and people with diverse backgrounds. We always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class. Your unique perspective is important to us.