At a Glance
- Tasks: Install, troubleshoot, and maintain cutting-edge scientific instruments across Canada.
- Company: Join Malvern Panalytical, a leader in scientific instrumentation with a focus on customer care.
- Benefits: Comprehensive training, career growth opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities to shape future work processes.
- Why this job: Make a real impact while travelling and working with advanced technology.
- Qualifications: College degree in electronics technology and 5 years of technical support experience required.
The predicted salary is between 40000 - 50000 £ per year.
Malvern Panalytical is a leading provider of scientific instrumentation for the measurement of elemental concentrations, crystallographic structure, molecular structure, remote sensing, rheology, particle size, particle shape, particle concentration and more. Malvern Panalytical prides itself on exemplary customer service. Our top priority is to provide the best experience ever. That means we are relentlessly aiming for the highest quality customer care in order to maximize our customer’s economic growth targets.
As a Field Service Representative, you will serve our customers located in Ontario (65%) and in the Prairie Provinces (35%). You may also need to occasionally help in the Western part of Canada. Your work will include installations, troubleshooting, repair, and maintenance of complex scientific and analytical instrumentation. You will work mostly on our Panalytical product line, but you may cover for other product lines (Malvern, Claisse, ASD) when needed. This position is an excellent opportunity for an individual who is self-directed and detail-oriented.
What are your responsibilities?
- Repair and maintenance of complex scientific and analytical instrumentation;
- Perform installation of equipment from delivery to sign-off;
- Perform diagnoses and supports remotely;
- Track case details in our CRM system to document service history and data analysis;
- Perform preventive maintenance per maintenance schedule and guidelines;
- Keep customers well informed and appropriate personnel on any open issues.
What do you need to be successful in this role?
- College degree in electronics technology or equivalent.
- At least 5 years of experience in customer support or in technical support.
- Able and willing to travel, up to 80% of your time, across Canada. You will serve primarily the Ontario region (65%) but also the Prairie Provinces (35%). You may also need to occasionally help in the Western part of Canada. Considering the location of our customers, you will need to travel by car and also by plane.
- Experience in electronics;
- Good technical hands-on skills and abilities to work with tools (toolkit);
- Experience in precision mechanics;
- Ability to lift up to 50 lbs;
- Excellent customer-relationship skills;
- Excellent communication skills;
- Excellent ability to solve problems;
- Ability to make sound decisions under stressful conditions;
- Ability to effectively document actions taken;
- Politeness and diplomacy;
- Good organizational and planning skills;
- Great sense of initiative and ability to work with people at different hierarchical levels;
- Note: This job requires having a passport and a valid driver’s license.
Great to have?
- Background in XRF or XRD will be a strong asset;
- Knowledge in applied physics, or in the chemistry field.
When you join?
- Your career will take off with a comprehensive induction programme. We then continue to support and develop our employees by improving their skills, knowledge and performance through in-house, on-the-job training, and external training.
- We value entrepreneurship and commitment by offering real career possibilities.
- You become part of a growing company where you can shape the future of our work processes.
YES, I WANT THIS JOB! Please click APPLY NOW to submit your resume and cover letter. The masculine form used in this text includes both men and women. We are an equal opportunity employer.
Field Service Engineer employer: Spectris
Malvern Panalytical is an exceptional employer that prioritises employee growth and development, offering a comprehensive induction programme and ongoing training opportunities to enhance skills and performance. With a strong commitment to exemplary customer service, our collaborative work culture fosters innovation and entrepreneurship, making it an ideal environment for self-directed individuals seeking meaningful and rewarding careers in the scientific instrumentation field across Ontario and the Prairie Provinces.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get to know the company inside out! Research Malvern Panalytical's products and services, especially the Panalytical product line. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Field Service Engineer role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for hands-on assessments! Since this role involves technical skills, be ready to demonstrate your problem-solving abilities and hands-on experience with tools. Practise common troubleshooting scenarios to impress your interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Malvern Panalytical. Don’t forget to highlight your customer service skills and technical expertise!
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in customer support and technical skills. We want to see how your background aligns with the Field Service Engineer role, so don’t be shy about showcasing your hands-on abilities and any specific experiences with scientific instrumentation.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our commitment to exemplary customer service. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills:In your application, highlight instances where you've successfully diagnosed and resolved issues under pressure. We value candidates who can think on their feet, so share examples that demonstrate your ability to make sound decisions in challenging situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Malvern Panalytical!
How to prepare for a job interview at Spectris
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around scientific instrumentation and electronics. Familiarise yourself with the Panalytical product line and any relevant technologies like XRF or XRD. This will show that you're not just interested in the role but also have a solid understanding of what it entails.
✨Customer Service is Key
Since Malvern Panalytical prides itself on exemplary customer service, be prepared to discuss your past experiences in customer support. Think of specific examples where you went above and beyond for a customer, and how you handled challenging situations. This will demonstrate your commitment to providing the best experience ever.
✨Show Off Your Problem-Solving Skills
As a Field Service Engineer, you'll need to troubleshoot and solve problems on the spot. Prepare some scenarios where you successfully diagnosed and fixed an issue, particularly under pressure. Highlight your ability to make sound decisions quickly, as this is crucial for the role.
✨Be Ready to Travel
Since the job requires significant travel across Canada, be ready to discuss your flexibility and willingness to travel. Mention any previous experiences where you had to adapt to different locations or work environments. This will reassure them that you're up for the challenge and can handle the demands of the role.
