At a Glance
- Tasks: Engage businesses for quality research, manage records, and optimise outreach processes.
- Company: Join Spectos Group, a tech leader in performance monitoring and customer satisfaction.
- Benefits: Flexible full-time or part-time roles with remote work options after training.
- Other info: Training provided in Birmingham; opportunity for independent work.
- Why this job: Be part of a dynamic team enhancing service quality and customer experiences.
- Qualifications: Strong communication skills, basic IT proficiency, and attention to detail required.
The predicted salary is between 24000 - 36000 € per year.
The Spectos Group is a leading technology company in the field of performance monitoring and quality improvement. With our innovative solutions, we help renowned clients to continuously enhance the quality and performance of their services, thereby creating outstanding customer experiences and fostering long-term client satisfaction. We take immense pride in our precision, reliability, and data expertise, which are the cornerstones of our success.
To further strengthen our dynamic team in Birmingham, we are currently looking for a communicative and detail-oriented Market Research Support Agent who is eager to contribute to our mission.
Tasks- Contacting businesses via telephone to invite them to participate in our Quality of Service research study
- Checking eligibility using a computer-assisted questionnaire
- Maintaining accurate and up-to-date records in the CRM system
- Sending follow-up emails and reminders to potential candidates
- Monitoring response rates and reporting progress to project managers
- Supporting the optimization of outreach processes and communication templates
- Strong communication skills: Confident, friendly, and professional telephone manner when speaking with business contacts.
- Excellent interpersonal skills: Ability to quickly build rapport with business representatives and decision-makers.
- Organisational skills: Capable of managing structured call lists, tracking recruitment status, and maintaining accurate records
- Basic IT proficiency: Confident using CRM systems and spreadsheets in a Google Workspace environment (Gmail, Gsheet, Gdoc).
- Self-motivated and proactive: Able to manage outreach independently and deliver results with minimal supervision.
- Attention to detail: Accurate handling of business data and diligent record-keeping.
- Fluent in English: Both written and spoken. (CEFR C2)
You can work in this position on a full-time or part-time basis. After a one-week training period in Coleshill, Birmingham, it is also possible to work remotely. We look forward to receiving your application.
Market Research Support Agent (m/f/x) in Birmingham employer: Spectos GmbH
The Spectos Group is an exceptional employer that values innovation and employee development, offering a supportive work culture in Birmingham. With flexible working options, including remote work after training, employees enjoy a healthy work-life balance while contributing to meaningful projects that enhance customer experiences. Our commitment to precision and reliability not only drives our success but also fosters an environment where team members can grow their skills and advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Market Research Support Agent (m/f/x) in Birmingham
✨Tip Number 1
Familiarise yourself with the latest trends in market research and customer experience. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role and the industry.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves contacting businesses, being able to convey your message clearly and confidently over the phone is crucial. Consider role-playing with a friend to refine your approach.
✨Tip Number 3
Get comfortable with CRM systems and Google Workspace tools. If you're not already familiar, take some time to explore these platforms, as proficiency in them will be essential for managing records and tracking outreach efforts.
✨Tip Number 4
Showcase your organisational skills by preparing a structured plan for how you would manage call lists and track recruitment status. Being able to discuss your approach to organisation can set you apart from other candidates.
We think you need these skills to ace Market Research Support Agent (m/f/x) in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Market Research Support Agent role. Emphasise your communication skills, organisational abilities, and any previous experience in market research or customer service.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work for The Spectos Group and how your skills can contribute to their mission of enhancing quality and performance.
Showcase Your IT Proficiency:Since the role requires basic IT proficiency, mention your experience with CRM systems and Google Workspace tools. Provide examples of how you've used these tools effectively in past roles to manage data and communication.
Proofread Your Application:Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are clear and professional. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Spectos GmbH
✨Showcase Your Communication Skills
As a Market Research Support Agent, strong communication is key. During the interview, demonstrate your confident and friendly telephone manner. Practice common interview questions aloud to ensure you convey your thoughts clearly and professionally.
✨Highlight Your Organisational Abilities
The role requires excellent organisational skills. Be prepared to discuss how you manage tasks and keep records. You might want to share specific examples of how you've successfully tracked projects or maintained structured lists in previous roles.
✨Familiarise Yourself with CRM Systems
Since the job involves using CRM systems, it’s beneficial to mention any relevant experience you have. If you’ve used similar tools before, be ready to explain how you navigated them and how they helped you in your previous roles.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this position. Prepare to discuss instances where your meticulous nature has positively impacted your work. You could mention how you ensured accuracy in data handling or record-keeping in past experiences.
