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- Tasks: Book and plan clinics, assist customers, and handle administrative duties.
- Company: Join a caring team dedicated to providing essential eye and hear care.
- Benefits: Enjoy a competitive salary, discounts, wellness support, and a birthday day off.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Customer service experience and office skills preferred.
- Other info: Full-time role with great training and development opportunities.
The predicted salary is between 22000 - 29000 £ per year.
Do you want to help bring hear and eye care to the homes of those in need? As a Call Centre / Scheduling Assistant you can do just that. Your role will be office-based, booking and planning clinics, speaking with customers on the phone, assisting with any queries and general administrative duties.
As a master of scheduling and crucial admin, you’ll play a key role in supporting our domiciliary team to effectively care for the patients that need it most. You’ll be the one behind the scenes pulling the strings and keeping everything running smoothly, all while receiving the care you need to grow professionally and personally.
Our business is based in Worthing, and the role is office-based, booking and planning clinics, speaking with customers on the phone, assisting with any queries and general administrative duties.
We have a wonderful small team, ready and waiting for you to meet. We are looking for a new team member on a full time basis.
What’s on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Salary: £25,883 per annum
- Working Hours: 8.30am to 6pm, working 5 days across Monday to Saturday, 40 hrs a week
- Benefits include:
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Auto-enrolment into the pension scheme with an employer contribution when you contribute too
- An additional paid day off on your birthday to celebrate you!
What we’re looking for? Ideally if you have optical experience that would be advantageous, along with previous office experience and excellent customer service experience over the telephone. In short, if you’re ready to get started and drive your career and our practice forward, we can’t wait to hear from you. Now is the perfect time to apply!
Call Centre / Scheduling Assistant in Wood Green employer: Specsavers
Contact Detail:
Specsavers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre / Scheduling Assistant in Wood Green
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their mission and values. This will help you connect with the team and show that you're genuinely interested in bringing hear and eye care to those in need.
✨Tip Number 2
Practice your phone skills! Since you'll be speaking with customers over the phone, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common queries and responses.
✨Tip Number 3
Show off your scheduling prowess! Be ready to discuss how you've managed schedules or handled administrative tasks in the past. Use specific examples to demonstrate your organisational skills and how they can benefit the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our wonderful team and ready to dive into the role of Call Centre / Scheduling Assistant.
We think you need these skills to ace Call Centre / Scheduling Assistant in Wood Green
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and office roles. We want to see how your skills align with the Call Centre / Scheduling Assistant position!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about helping others, particularly in the context of eye and hear care. Show us your personality and enthusiasm for the role!
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, especially since you'll be communicating with customers regularly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Specsavers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Call Centre / Scheduling Assistant. Familiarise yourself with the job description and think about how your skills align with the tasks mentioned, like booking clinics and handling customer queries.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples from your past experiences where you've successfully assisted customers over the phone. Highlight your communication skills and how you resolved any issues, as this will demonstrate your ability to handle similar situations in the new role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on articulating your thoughts clearly and confidently, especially when discussing your previous office experience and any optical knowledge you may have. The more comfortable you are, the better you'll perform!