At a Glance
- Tasks: Ensure colleagues are paid accurately and on time while providing top-notch customer service.
- Company: Join a dynamic team that values precision and collaboration in payroll services.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on problem-solving and attention to detail.
- Why this job: Make a real impact by ensuring payroll accuracy and supporting your colleagues.
- Qualifications: Experience in payroll administration and strong Excel skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking to take the next step in your payroll career in a role where precision, service and collaboration are genuinely valued? As a Payroll Administrator, you’ll be instrumental in making sure that colleagues and store partners are paid correctly and on time while consistently delivering excellent customer service. You’ll act as a key point of contact for a broad range of payroll queries from our retail stores, store partners, and support office teams.
As part of the Payroll Services team, you’ll handle day-to-day payroll administration, answer queries via phone, email, internal systems and the ServiceNow portal. You’ll manage queries professionally, accurately and in line with agreed Service Level Agreements, helping to maintain confidence in the service we provide.
Your responsibilities will include processing a wide range of payroll changes, ensuring compliance with statutory obligations and our internal policies. You’ll also administer statutory and family-friendly payments, focusing on accuracy and attention to detail.
You’ll work closely with Payroll Analytics, People Services, Pensions and other internal teams, identify and resolve payroll alerts and errors within SuccessFactors. You’ll calculate overpayments and support recovery activity in line with policy, maintaining clear audit trails, ensuring that all data is handled securely and in line with data protection legislation.
We’re looking for someone experienced in payroll administration at scale, ideally within a high volume environment, with strong Excel skills, who can bring excellent organisational skills and a focus on providing a high level of quality customer service. You’ll be comfortable working to deadlines, have a flexible approach when it comes to changing workloads and be able to balance multiple priorities in a fast-paced environment. Excellent attention to detail and communication skills are essential.
If you enjoy solving problems and take pride in delivering accurate work that positively impacts colleagues across the business, this could be a great next step for you.
This role closes on 12th June 2026, however, we may close the advert sooner if we get inundated with high-quality applications, so don’t delay your application – we’d love to hear from you.
Payroll Service Administrator in Winchester employer: Specsavers
Join a dynamic and supportive team as a Payroll Service Administrator, where your expertise in payroll will be valued and rewarded. Our company fosters a collaborative work culture that prioritises precision and customer service, offering ample opportunities for professional growth and development. Located in a vibrant retail environment, you will enjoy the unique advantage of working closely with diverse teams while ensuring our colleagues are paid accurately and on time.
StudySmarter Expert Advice🤫
We think this is how you could land Payroll Service Administrator in Winchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the payroll industry and let them know you're on the lookout for new opportunities. You never know who might have the inside scoop on a job that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on common payroll scenarios and questions. Think about how you can showcase your attention to detail and customer service skills, as these are key in this role.
✨Tip Number 3
Don’t just apply anywhere – focus on companies that value precision and collaboration, like us at StudySmarter. Tailor your approach to highlight how your experience aligns with their values and needs.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Payroll Service Administrator in Winchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your payroll experience and skills, especially in high-volume environments. We want to see how your background aligns with the precision and attention to detail we value at StudySmarter.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you’re passionate about payroll and customer service. Let us know how you can contribute to our team and make a difference in the lives of your colleagues.
Showcase Your Excel Skills:Since strong Excel skills are a must for this role, don’t forget to mention any relevant experience. Whether it’s managing data or creating reports, we want to see how you can leverage these skills in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t wait too long – we can’t wait to hear from you!
How to prepare for a job interview at Specsavers
✨Know Your Payroll Basics
Brush up on your payroll knowledge before the interview. Understand key concepts like statutory payments, compliance, and payroll processing. This will show that you’re not just familiar with the role but genuinely interested in it.
✨Showcase Your Customer Service Skills
Since this role involves handling queries from various teams, be ready to share examples of how you've provided excellent customer service in the past. Highlight situations where you resolved issues effectively and maintained professionalism.
✨Demonstrate Attention to Detail
Prepare to discuss how you ensure accuracy in your work. You might want to mention specific tools or methods you use to double-check your calculations and maintain clear audit trails, as this is crucial for a Payroll Administrator.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life payroll situations. Think about how you would handle payroll errors or tight deadlines. Practising these scenarios can help you articulate your problem-solving skills and adaptability during the interview.
