At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive business success.
- Company: Join Specsavers, a company passionate about outstanding care and employee growth.
- Benefits: Competitive salary, bonus, 28 days leave, and discounts on eyecare.
- Other info: Enjoy ongoing training and a positive workplace culture.
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Proven leadership experience and optical industry knowledge required.
The predicted salary is between 32000 - 32000 £ per year.
Are you looking for the next step in your career? If so, our Office Manager role could be just what you're looking for! At Specsavers, we’re passionate about delivering outstanding care to our customers and creating a workplace where our people can thrive. We’re looking for an Office Manager to support our directors in running a successful, customer-focused Home Visits business.
As our Office Manager, you’ll play a key role in the day-to-day running of the business - helping the team to deliver exceptional service while driving performance and commercial success. You’ll set the standard for a customer-first mindset, empowering the team to make the right decisions for every individual. Through coaching, leadership, and development, you’ll help the team reach their full potential while ensuring every customer receives a personalised and welcoming experience. You’ll also use KPIs and business insights to improve efficiency, reduce costs, and maximise profitability - supporting the continued growth of the Home Visits business.
What You’ll Be Doing
- Lead by example, delivering a world-class customer experience
- Inspire, coach and develop the team to achieve their best
- Foster a culture of continuous improvement
- Drive the business key performance indicators (KPIs)
- Support recruitment, onboarding, and ongoing training of team members
- Conduct regular 1-2-1s, performance reviews, and team meetings
- Work closely with Directors to identify business improvements and growth opportunities
- Ensure strong financial controls, including management of bad debt
- Oversee accurate and compliant administration of NHS GOS claims, fees and vouchers, ensuring timely processing and adherence to regulatory standards
- Manage clinic diaries, routes and scheduling to maximise efficiency
- Oversee call centre operations and ensure excellent customer communication
- Handle customer queries and complaints professionally and efficiently
- Maintain compliance with Health & Safety and regulatory standards
- Build and maintain relationships with Care Homes and support business growth
- Support local marketing and community outreach activity
- Oversee stock management, reporting, and general administration
- Support the Directors with ad-hoc tasks and projects as required
What We’re Looking For
- Proven leadership experience with the ability to motivate and inspire a team
- Current or recent experience within Optics at Supervisor or Assistant Manager level - this is essential for this role
- Strong organisational and problem-solving skills
- Commercial awareness with experience working to KPIs
- Have an in depth understanding of and be able to explain NHS sight test eligibility and the Domiciliary supplementary fee to customers and their family/care givers
- Excellent communication and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
- Confidence in handling customer queries, complaints, and sensitive situations
- A proactive mindset with a passion for continuous improvement
What’s on offer?
- Salary: £32,000 per annum + bonus
- Full-time: Monday to Friday 9am-5.30pm (there may be a requirement to work occasional Saturdays)
- 28 days leave (includes bank holidays)
- Enjoy an additional paid day off on your birthday to celebrate you!
- We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enhanced family leave and company sick pay
Why Join Specsavers?
At Specsavers, we invest in our people. You’ll receive ongoing training and development to strengthen your leadership skills and support your career progression. You’ll be part of a supportive team where your contribution truly matters - helping to create a positive, welcoming environment for both colleagues and customers.
Ready to Apply?
If you’re a passionate leader, with optical experience, who thrives on delivering excellent service and driving business success, we’d love to hear from you. Apply now and take the next step in your career with Specsavers.
Office Manager in Wembley employer: Specsavers
At Specsavers, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Wembley. As an Office Manager, you will benefit from comprehensive training and development opportunities, a competitive salary, and a range of perks including additional leave on your birthday and employee support services. Join our dedicated team where your leadership will inspire others and contribute to delivering outstanding customer care while driving business success.
StudySmarter Expert Advice🤫
We think this is how you could land Office Manager in Wembley
✨Tip Number 1
Network like a pro! Reach out to your connections in the optics field and let them know you're on the lookout for an Office Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Specsavers and their Home Visits business. Understand their values and how they deliver exceptional customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've inspired and developed a team. Being able to share these experiences will demonstrate your fit for the role and your ability to drive performance.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Specsavers family and ready to take that next step in your career.
We think you need these skills to ace Office Manager in Wembley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Office Manager role. Highlight your leadership experience and any relevant optical background to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering outstanding customer care and how you can inspire and develop a team. Keep it engaging and personal!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements, especially those related to KPIs and team performance. We love seeing how you’ve made a difference in previous positions!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Specsavers
✨Know Your Stuff
Make sure you brush up on your knowledge of the optics industry, especially NHS sight test eligibility and domiciliary fees. Being able to explain these concepts clearly will show that you're not just a leader but also someone who understands the business inside out.
✨Showcase Your Leadership Skills
Prepare examples of how you've inspired and developed teams in the past. Think about specific situations where you motivated your team to achieve KPIs or improved customer service. This will demonstrate your ability to lead by example, which is crucial for the Office Manager role.
✨Be Customer-Focused
Since Specsavers values a customer-first mindset, be ready to discuss how you've handled customer queries and complaints in previous roles. Share stories that highlight your commitment to delivering exceptional service and how you empowered your team to do the same.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing clinic schedules or dealing with a difficult customer. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain compliance with regulations.
