At a Glance
- Tasks: Manage clinic scheduling and appointment bookings while ensuring top-notch customer service.
- Company: Join Specsavers, a leading name in eye and ear care with a supportive team.
- Benefits: Enjoy a competitive salary, 28 days holiday, and perks like Headspace subscription.
- Other info: Dynamic role with opportunities for personal growth and a friendly team atmosphere.
- Why this job: Make a real difference by helping those who can't visit our stores.
- Qualifications: Experience in appointment setting or scheduling and excellent communication skills required.
The predicted salary is between 25242 - 25242 € per year.
So, you’re an organisation expert wanting to take your career to the next level? Our Scheduler role within our Home Visits service could be perfect for you. As a Scheduler with Specsavers you’ll be a key part of our business, ensuring clinic scheduling and appointment booking is completed in the most effective and efficient way possible for our Home Visits teams, while always putting our customers first.
The role also involves administrative duties, including updating customer files, therefore strong attention to detail is essential. You’ll handle a high volume of incoming calls, sharing responsibility with the wider team, as well as making outbound calls to customers. As such, excellent communication skills and a professional telephone manner are required. You will liaise closely with our Home Visits team as they deliver clinics across the region, along with external parties, so confidence when dealing with people is important.
We're looking for someone who has a level headed approach to managing day-to-day customer care, with an emphasis on route planning/scheduling appointments and delivery of excellent customer service for our Home Visits team, someone who can manage a busy workload, sometimes with conflicting deadlines, and who demonstrates excellent time management skills. Current or previous appointment setting or scheduling experience is essential for this role.
You’ll be part of a supportive team delivering care to people who are unable to visit our stores, meaning you’ll make a real difference every day.
What’s on offer?
- Salary: £25,242 per annum
- Full-time: 37.5 hours per week - Monday to Friday - 9am-5:30pm with the requirement to work the occasional Saturday to cover annual leave (8am-4pm)
- 28 days holiday (includes Bank Holidays)
- Enjoy an additional paid day off on your birthday to celebrate you!
- We will auto-enrol you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enhanced family leave and company sick pay
What we’re looking for?
- Current or previous appointment setting or scheduling experience is required
- Excellent telephone manner and communication skills are essential
- Call centre and customer service skills are also desired
In short, if you’re ready to make a difference, we can’t wait to hear from you. We anticipate a high level of interest in this role, so this vacancy may close prior to the advertised end date.
Scheduler in Wednesbury employer: Specsavers
At Specsavers, we pride ourselves on being an excellent employer, offering a supportive work culture where your contributions truly matter. As a Scheduler in our Home Visits service based in Wednesbury, Birmingham, you'll enjoy a competitive salary, generous holiday allowance, and unique perks like an extra day off for your birthday and access to employee support services. We are committed to your professional growth, providing opportunities to develop your skills while making a meaningful impact on the lives of our customers every day.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler in Wednesbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Specsavers and their Home Visits service. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your scheduling experience and communication skills, as these are key for the Scheduler position.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've successfully managed appointments or dealt with customer queries. This will demonstrate your problem-solving skills and ability to handle a busy workload.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team at Specsavers. Don’t miss out on this opportunity!
We think you need these skills to ace Scheduler in Wednesbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your scheduling experience and any relevant customer service skills. We want to see how you can bring your organisational expertise to our Home Visits team!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Scheduler role. Share specific examples of how you've managed busy workloads and delivered excellent customer service in the past.
Show Off Your Communication Skills:Since you'll be handling a lot of calls, it's important to demonstrate your excellent telephone manner in your application. Consider mentioning any previous roles where communication was key to your success.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates about your application status!
How to prepare for a job interview at Specsavers
✨Know Your Scheduling Stuff
Make sure you brush up on your appointment setting and scheduling experience. Be ready to discuss specific examples of how you've managed busy workloads and conflicting deadlines in the past. This will show that you understand the role and can handle the demands of the job.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member, focusing on maintaining a professional telephone manner. Remember, it’s all about making a great impression!
✨Demonstrate Attention to Detail
Given the importance of updating customer files accurately, prepare to highlight instances where your attention to detail made a difference. Bring examples of how you’ve ensured accuracy in your previous roles, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scheduling scenarios. Think about how you would prioritise tasks or manage a high volume of calls. Practising these types of questions will help you feel more confident and prepared during the interview.
