At a Glance
- Tasks: Handle calls, manage appointments, and support optical administration tasks.
- Company: Join Specsavers, a trusted name on the High Street.
- Benefits: Starting salary of £27k, discounts, and employee support services.
- Other info: Full-time hours with great perks and career growth opportunities.
- Why this job: Be part of a team that ensures top-notch service and customer satisfaction.
- Qualifications: Experience in admin or call centre roles is preferred.
The predicted salary is between 26116 - 26738 £ per year.
Call Centre and Admin Assistant – Walthamstow
Specsavers.
A household name and a Highstreet staple.
As a Call Centre and Admin Assistant at Specsavers, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration such as NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments.
The aim is to provide a top‑notch administrative service that supports the store’s success.
Location
Based in Walthamstow, London.
Benefits
- Salary: Starting salary: £27k DOE.
- Working hours: Full time (40hr) including weekend work.
- Auto-enrolment into pension scheme with employer contribution when you contribute.
- Specsavers Perks – a portal to a world of great everyday discounts and savings.
- We Care – employee support service for you and your immediate family.
- Complimentary subscription to the Headspace app.
- Eyecare and hearing care discounts for you and your family.
- Enhanced family leave and company sick pay.
Qualifications
- Background in admin or experience working in a call centre.
How to Apply
If you have everything we’re looking for and are excited by this opportunity, let us know. The job will close when it’s filled, so don’t delay – apply today!
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Call Centre and Admin Assistant in Walthamstow employer: Specsavers
Specsavers is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive impactful change in technology and operations. With a commitment to professional development and growth opportunities, team members are encouraged to expand their skills while working in a dynamic environment that values diversity and inclusion. Located across the UK and internationally, Specsavers offers unique advantages such as flexible working arrangements and the chance to be part of a leading brand in the optical and audiology sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre and Admin Assistant in Walthamstow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Specsavers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Specsavers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre and Admin Assistant in Walthamstow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Specsavers:Your cover letter is your chance to shine! Tell us why you want to work at Specsavers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Specsavers!
How to prepare for a job interview at Specsavers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
