At a Glance
- Tasks: Be the friendly face of our store, providing exceptional customer service.
- Company: Join Specsavers, a leading optical brand with a supportive team culture.
- Benefits: Enjoy discounts, wellness support, and an extra day off for your birthday!
- Other info: 37.5 hours per week with essential weekend work.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Previous customer service experience; optical knowledge is a plus.
The predicted salary is between 20000 - 25000 £ per year.
So, you’re a proactive people person ready to be the friendly face our stores need? Sounds like you’d be a great fit here. If you’ve had previous optical experience as an Optical Advisor or Dispensing Assistant, this Contact Lens Assistant role could be perfect for you.
As a Contact Lens Assistant, you’ll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team.
Our team has a wonderful group of dedicated people in our store ready and waiting for you to meet.
What’s on offer:
- Hours: 37.5 hours per week - weekend working is essential
- We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
If you’ve got all these skills, we’d love for you to apply, but there’s also some desirable experience that could set you apart from the competition if you have it. This includes:
- Previous experience in a fast-paced customer service environment
- Experience in optics or Audiology business
- Basic knowledge/experience of optical and/or Audiology terminology.
Contact Lens Assistant — Optical Customer Champion in Walsall employer: Specsavers
At Specsavers, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and customer service excellence. Located in Walsall, our store provides a vibrant environment where you can grow your skills through comprehensive training and development opportunities, alongside a range of benefits including employee discounts, enhanced family leave, and a unique birthday day off to celebrate you. Join us to be part of a dedicated team that is passionate about delivering outstanding optical care while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Lens Assistant — Optical Customer Champion in Walsall
✨Tip Number 1
Get to know the Specsavers brand inside out! Familiarise yourself with their products and services so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to be that friendly face they need.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories, as they’ll highlight your proactive nature and ability to create an outstanding store environment.
✨Tip Number 3
Network like a pro! Reach out to current or former Specsavers employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it’s a great way to show your enthusiasm for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, making it super easy to stay in the loop.
We think you need these skills to ace Contact Lens Assistant — Optical Customer Champion in Walsall
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for the Specsavers brand shine through in your application. We want to see how much you care about providing top-notch customer service and creating a welcoming environment for our customers.
Highlight Relevant Experience:If you've got previous experience as an Optical Advisor or Dispensing Assistant, make sure to mention it! We love seeing how your background can contribute to our team and enhance the customer experience.
Be Personable:Remember, we’re looking for a proactive people person! Use your application to showcase your friendly personality and how you connect with others. A warm tone can go a long way in making your application stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Specsavers
✨Know Your Stuff
Make sure you brush up on your optical knowledge before the interview. Familiarise yourself with common optical terms and products, as well as Specsavers' brand values. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Show Off Your People Skills
As a Contact Lens Assistant, you'll be interacting with customers all day long. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone – this will highlight your proactive nature and people skills.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Practice responding to questions like, 'How would you handle a difficult customer?' or 'What would you do if you noticed a colleague struggling?' This will demonstrate your problem-solving abilities and teamwork skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
